How Do I Factory Reset My August Home?
- Lock tied to a previous account
- Corrupted settings/pairing state
- Firmware glitch
Problem Description
Factory reset for August Home devices is needed when the lock remains linked to a previous owner, onboarding fails repeatedly, or lock behavior stays corrupted after normal reboot. This guide covers app ownership removal and physical reset button steps to restore clean setup state.
Why This Happens in Real Homes
A factory reset wipes an August lock's settings, calibration, and pairing so you can set it up fresh — the right move when a lock won't pair, is stuck on a previous owner's account, or is malfunctioning. Because August ties devices to an account, removing the lock from the old account is an essential step alongside the physical reset, especially when buying or selling a home.
Delete the lock from the previous account first, then run the model's factory reset (typically removing it in the app and/or a physical reset), and re-add it in the August app. After a reset you'll need to recalibrate the lock and DoorSense and re-pair any bridge or keypad. Update firmware once it's back, and contact August support if your specific model needs different steps.
Symptoms
- Lock won't pair / repeated failures
- Stuck on a previous owner/account
- Persistent malfunction
- Selling or moving out
- Calibration corrupted
- Won't add to a new phone
- Settings won't clear
- Preparing for reinstall
Recognize these? Here's what usually causes it.
Common Causes
- Lock tied to a previous account
- Corrupted settings/pairing state
- Firmware glitch
- Transferring ownership
- Persistent connection problems
- Bad calibration needing a clean slate
- App/lock out of sync
- Preparing to reinstall on another door
Most fixes happen in the first 3 steps.
Factory reset removes prior ownership and settings. Ensure you are authorized to re-enroll the lock in your account.
Tools & Requirements
These tools will help you complete this fix.
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Step-by-Step Solution
Remove lock from August app first
Open August app, select lock card, tap Settings or gear icon, then Lock Settings > Remove Lock or Disconnect. Confirm ownership removal before physical reset.
Check battery and bridge readiness
Install fresh lock batteries and make sure August Connect bridge is powered and online. Low battery during reset can cause partial resets.
Run physical factory reset on device
For most August locks, remove interior battery cover, press and hold reset button near battery housing per model timing until LED confirmation appears.
Needed for this step
Wiha 26197 Precision Screwdriver Set, 7-Piece M...
This helps complete the fix you are currently reading.
$27.35Wait for complete reboot into setup mode
Do not start pairing until reset indication finishes. Confirm lock appears as unconfigured in app before continuing.
Re-add lock from app Add Device flow
In August app tap Add Device, select lock model, and complete Wi-Fi bridge assignment if used. Follow on-screen calibration steps exactly.
Recreate access rules and test remote control
Rebuild guest access and schedules, then test local lock action and remote app command. Confirm status updates are immediate and reliable.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Document your lock code and access settings before reset. Guest access and automation rules often need manual rebuild afterward.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Lock tied to a previous account
- Corrupted settings/pairing state
- Firmware glitch
- Transferring ownership
- Persistent connection problems
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
August Home provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your August Smart Device.
Source: support.august.com
Need More Help? August Home Support
Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does August Home Compare?
Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.
