How Do I Set Up the August View Doorbell Cam?
- Battery not charged before install
- Connecting to 5GHz instead of 2.4GHz WiFi
- Weak WiFi at the door
Problem Description
You are installing the August View Doorbell Cam at your front door. The View replaces your existing wired doorbell and connects to your doorbell wiring (16-24V AC). The mounting bracket attaches to the wall with screws, and the doorbell clicks onto the bracket. This guide covers removing your old doorbell, mounting, and WiFi setup.
Why This Happens in Real Homes
The August View is a wire-free, rechargeable doorbell camera, so installation doesn't require any doorbell wiring — you charge its battery, mount the baseplate at the door, and connect it to 2.4GHz WiFi in the app. Its tall (portrait) video is designed to show a visitor head-to-toe and packages on the ground, so mounting height and angle matter.
Charge the battery fully first, then secure the baseplate at roughly doorbell height with a clear view of the entry, and pair the doorbell to a 2.4GHz network (it won't join 5GHz) with your phone nearby. Confirm the door has decent WiFi coverage, install any firmware update, and slide the unit onto the plate. Because it's battery-powered, you'll recharge it periodically rather than wiring it in.
Symptoms
- Installing the August View doorbell
- Mounting the doorbell
- Charging the battery
- Won't connect to WiFi
- App can't find the doorbell
- Angle/position questions
- Wired vs wire-free
- Offline after install
Recognize these? Here's what usually causes it.
Common Causes
- Battery not charged before install
- Connecting to 5GHz instead of 2.4GHz WiFi
- Weak WiFi at the door
- Mount height/angle wrong
- Not in pairing mode
- Wrong WiFi password
- Firmware update pending
- Baseplate not secured
Most fixes happen in the first 3 steps.
Hardwired installation involves working with electrical wiring. Turn off the breaker before touching any wires. If you are not comfortable with basic wiring hire a licensed electrician. Some older homes may need a transformer upgrade from 10V to the 16-24V required by modern video doorbells.
Tools & Requirements
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Multimeter
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Replacement batteries
Duracell Coppertop Double AA Batteries with Power Bo...
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Step-by-Step Solution
Install the doorbell mount
The August View is battery-powered — no doorbell wiring required. Mount the included bracket near your front door at about 4 feet height using the included screws or adhesive. The bracket holds the doorbell magnetically for easy removal and charging. Choose a location with WiFi coverage — check by standing at the mount point with your phone and verifying you have a signal. The View works best with the lens facing straight out, not angled up or down.
Charge and power on
Charge the August View fully using the included USB-C cable before mounting. A full charge takes about 4-5 hours. The battery lasts 3-6 months depending on activity and settings. Once charged, snap the View onto its mount bracket. The magnetic connection holds it firmly. Press the button on the back to power it on if it is not already on.
Set up in the August app
Open the August app, tap Add Device, and select the August View. The app connects via Bluetooth for setup. Connect the View to your 2.4GHz WiFi network. Name the doorbell and configure notification preferences. The View streams 1440p video (higher resolution than most 1080p doorbells) with night vision and two-way audio. After setup, press the doorbell button to test — you should receive a push notification on your phone.
Configure motion detection
In the August app, go to the View settings and adjust motion sensitivity. The View detects motion but does not distinguish between people, packages, and animals — it alerts on all motion. Set motion zones to focus on your porch and walkway while excluding the street and sidewalk to reduce false alerts. Lower sensitivity if you get too many alerts from passing cars or wind-blown objects.
Manage battery life
The View is battery-only — there is no wired power option. To maximise battery life, reduce motion sensitivity (fewer recordings), lower video quality if 1440p is not needed, and set a motion detection schedule that disables alerts during hours when you do not need them. Frequent live view sessions drain the battery fastest. When the battery runs low, remove the View from its magnetic mount and charge via USB-C. The swappable faceplate comes in multiple colours for personalisation.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Set up motion scheduling or snooze alerts during times when regular activity is expected like when kids come home from school. Use pre-recorded quick replies so the doorbell can respond to visitors automatically when you cannot answer.
Battery-related failures are almost always flagged too late — the device degrades silently for days before the app catches up to what's actually happening.
- Battery not charged before install
- Connecting to 5GHz instead of 2.4GHz WiFi
- Weak WiFi at the door
- Mount height/angle wrong
- Not in pairing mode
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
August Home provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your August View.
Source: support.august.com
Need More Help? August Home Support
Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does August Home Compare?
Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.
