Why Is My SimpliSafe Video Doorbell Pro Not Ringing or Sending Notifications?
- Incorrect wiring or power supply
- App notification settings disabled
- Poor Wi-Fi signal strength
Problem Description
Your SimpliSafe Video Doorbell Pro is failing to ring your indoor chime or send push notifications to your phone when pressed, causing you to miss visitors. This can be due to wiring issues, app settings, or connectivity problems.
Why This Happens in Real Homes
If the doorbell rings neither your phone nor the chime, split the two: phone notifications depend on app/notification settings and WiFi, while the chime depends on wiring and power. Both failing at once often points to the doorbell being offline.
Start by confirming push notifications are enabled for SimpliSafe on your phone and the doorbell is online with a good WiFi signal, then check the wiring/transformer for the chime side. A doorbell that's offline explains both symptoms; restore its connection first.
Symptoms
- Doorbell press doesn't trigger chime
- No push notifications on phone
- Live View works fine
- Motion alerts work
- Doorbell LED is solid white
- Happens after installation
Recognize these? Here's what usually causes it.
Common Causes
- Incorrect wiring or power supply
- App notification settings disabled
- Poor Wi-Fi signal strength
- Outdated firmware
- Chime kit incompatibility
- SimpliSafe Base Station issues
Most fixes happen in the first 3 steps.
Before performing any electrical work on your doorbell wiring, always turn off power at the circuit breaker to avoid electric shock. If unsure, consult a qualified electrician.
Tools & Requirements
These tools will help you complete this fix.
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Step-by-Step Solution
Check Wiring and Power Supply
Make sure your SimpliSafe Video Doorbell Pro is receiving adequate power. Verify that the wiring to your existing doorbell chime is correct and secure. The doorbell requires 8-24 VAC. If you have a digital chime, make sure the SimpliSafe Chime Connector is correctly installed. Check the doorbell's LED status; solid white indicates proper power.
Enable App Notifications
Open the SimpliSafe app, go to your Video Doorbell Pro, and tap 'Camera Settings' > 'Notifications'. Make sure 'Push Notifications' are enabled for doorbell presses. Also, check your phone's system settings to make sure notifications are allowed for the SimpliSafe app.
Improve Wi-Fi Signal Strength
A weak Wi-Fi connection can cause delays or failures in sending notifications. Check your doorbell's Wi-Fi signal strength in the SimpliSafe app (Device Settings > Network). If it's poor, consider moving your Wi-Fi router closer or using a Wi-Fi extender to improve connectivity.
Update Device Firmware
Outdated firmware can cause various performance issues. Make sure your SimpliSafe app is up to date, as firmware updates are often pushed automatically through the app. If an update is pending, make sure your doorbell has a stable connection to allow it to complete.
Check Chime Kit Compatibility and Settings
If your indoor chime isn't ringing, verify that your existing chime is compatible with the SimpliSafe Video Doorbell Pro. In the SimpliSafe app, go to 'Camera Settings' > 'Chime Settings' and make sure the correct chime type (mechanical or digital) is selected and the volume is not muted.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Notification delays almost always return after a major iOS or Android update — background app refresh gets reset to restricted on every major OS version.
For optimal performance, ensure your SimpliSafe Base Station is centrally located and has a strong cellular and Wi-Fi connection, as it acts as the hub for all SimpliSafe devices.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- Incorrect wiring or power supply
- App notification settings disabled
- Poor Wi-Fi signal strength
- Outdated firmware
- Chime kit incompatibility
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by SimpliSafe Video Doorbell Pro owners.
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Official Manufacturer Manual
SimpliSafe provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your SimpliSafe Video Doorbell Pro.
Source: support.simplisafe.com
Need More Help? SimpliSafe Support
Note: The contact information below connects you directly to SimpliSafe's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does SimpliSafe Compare?
Before replacing your SimpliSafe device, see how it stacks up against alternatives in our full comparison guides.
Accessories owners commonly pair with SimpliSafe Video Doorbell Pro.
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