Why Does My Wyze Doorbell Pro Night Vision Show Purple or Pink Tint
- IR cut filter stuck in daytime position not switching properly
- Nearby light source confusing the day-night sensor
- Camera firmware bug affecting night mode color processing
Problem Description
Your Wyze Doorbell Pro night vision footage has a strong purple or pink color cast instead of normal black and white infrared. The tint makes it difficult to identify people and objects at night. Daytime video looks normal but night recordings are unusable.
Symptoms
- Night vision video has purple or magenta color tint
- Pink haze covers entire night vision image
- Daytime video is normal but night mode looks wrong
- Color night vision shows unnatural purple tones
- IR cut filter appears stuck as colors bleed into night mode
- Night vision quality degraded gradually over several weeks
Recognize these? Here's what usually causes it.
Common Causes
- IR cut filter stuck in daytime position not switching properly
- Nearby light source confusing the day-night sensor
- Camera firmware bug affecting night mode color processing
- Color night vision enabled but not enough ambient light
- Camera lens has moisture affecting IR light transmission
- Hardware defect in the IR cut filter mechanical switch
Most fixes happen in the first 3 steps.
Do not tap or hit the doorbell trying to unstick the IR filter. Physical force can crack the lens or damage the filter mechanism permanently. Use software resets only.
Step-by-Step Solution
Toggle Night Vision Settings
Open the Wyze app and tap your doorbell. Go to Settings then Night Vision. Switch it from Auto to Off then back to On. This forces the IR cut filter to reset its position. If you had Color Night Vision enabled switch to standard infrared night vision which produces a clean black and white image without color processing artifacts.
Power Cycle the Doorbell
Toggle the circuit breaker powering your doorbell off for 30 seconds then back on. The IR cut filter is a small mechanical switch that moves a glass filter in front of the lens. If it gets stuck a power cycle forces it to reinitialize to its correct position. After restart check night vision again. The purple tint should be gone if the filter reseated properly.
Remove Conflicting Light Sources
If a porch light or street light shines directly at the doorbell camera the day-night sensor can get confused. It tries to stay in daytime color mode while IR LEDs are also active creating the purple tint. Either adjust the porch light so it does not shine directly at the camera lens or set night vision to On instead of Auto to force IR mode regardless of ambient light.
Update Firmware
In the Wyze app go to your doorbell then Settings then Device Info then check for firmware updates. Some firmware versions had bugs in the night vision color processing pipeline that caused purple tint. Updating to the latest firmware often resolves this completely. Allow 5 minutes for the update to download and install. The doorbell will restart automatically.
Contact Support if Persistent
If the purple tint persists after all software fixes the IR cut filter mechanism may be physically stuck or damaged. This is a known hardware issue in some Wyze doorbell units. Contact Wyze support with photos of the purple night vision. They can determine if the unit qualifies for warranty replacement. Provide your serial number and proof of purchase for fastest processing.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Set night vision to On instead of Auto if you have a porch light. Auto mode struggles with mixed lighting conditions and is the most common trigger for the purple tint issue.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- IR cut filter stuck in daytime position not switching
- Nearby light source confusing the day-night sensor
- Camera firmware bug affecting night mode color processing
- Color night vision enabled but not enough ambient light
- Camera lens has moisture affecting IR light transmission
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Wyze Video Doorbell Pro owners.
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Official Manufacturer Manual
Wyze provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Wyze Video Doorbell Pro.
Source: wyze.com
Need More Help? Wyze Support
Note: The contact information below connects you directly to Wyze's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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