Why Aren't My Arlo Secure Plan Recordings Showing in the App?

Problem Description

Your Arlo cameras with an active Secure subscription are not showing recent recordings in the Library section of the Arlo app. Events appear to trigger based on alerts but no clips are available to review. Missing recordings are caused by the wrong account being viewed in the app, the cloud storage period having elapsed for older clips, cameras recording locally to a SmartHub but not appearing in the cloud library, or an Arlo cloud service issue.

Symptoms

• Arlo Library shows no clips despite motion alerts being received
• Recent event alerts arrive but tapping them shows no recorded clip
• Cloud library shows clips from weeks ago but nothing recent
• Some cameras show recordings but one specific camera shows none
• Recordings visible in one app version but missing after update
• Library is empty immediately after Arlo Secure subscription renewal

Recognize these? Here's what usually causes it.

Common Causes

• Camera upload failed due to weak WiFi preventing cloud sync
• Wrong Arlo account selected in app showing different camera library
• Cloud upload quota temporarily exceeded during high activity period
• Specific camera recording mode set to local only not cloud
• Arlo cloud service outage preventing new recordings from appearing
• Library filter hiding clips from specific cameras or time periods

Tools & Requirements

Step-by-Step Solution

1

Check Library Filters

Open the Arlo app and go to Library. Tap the filter icon and confirm All Cameras is selected rather than a specific camera. Also ensure the date range is set to include recent events. A filter accidentally limited to a single camera or a narrow date range is the most common reason clips that were recorded and uploaded appear missing from the library view.

2

Verify Correct Arlo Account

If you have multiple email addresses tap the profile icon in the Arlo app and confirm the account shown matches the account your cameras are registered to. Recordings are stored per account and viewing the library while signed into a secondary account will show an empty library even if cameras on the primary account are actively recording. Sign out and sign in with the correct account credentials.

3

Check Camera Cloud Upload Setting

Go to the Arlo app then Mode then the active mode then edit the rule for the affected camera. Confirm the Action section includes Record Video to Cloud. If the recording destination is set to SmartHub only or SD Card only the clips are stored locally and do not appear in the Arlo cloud Library. Change the recording destination to Cloud to restore cloud library uploads for new events.

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4

Check Arlo Service Status

Visit status.arlo.com to check if there is an active Arlo service incident affecting cloud recording or library access. Arlo occasionally experiences brief outages during which new recordings may fail to upload or appear in the library even with good camera connectivity. Outages typically resolve within 2 to 4 hours. During an outage cameras with a local SmartHub continue to record locally and clips will sync to cloud once the service recovers.

5

Allow Time for Upload and Improve WiFi

After an alert is received the clip can take 2 to 5 minutes to finish uploading and appear in the Library depending on clip length and WiFi bandwidth. For cameras with poor WiFi signal uploads can take much longer or fail entirely. In the Arlo app go to Device Info for the camera and check signal strength. If RSSI is below minus 65 improve the WiFi coverage at the camera location and wait 15 minutes before checking the Library for new clips.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? Arlo Support

Note: The contact information below connects you directly to Arlo's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

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