Why Is My Nest Hub 2nd Gen Sleep Tracking Not Working or Inaccurate
- Hub positioned incorrectly relative to bed
- Multiple people in detection range
- Bedding or objects blocking radar
Problem Description
Your Nest Hub 2nd Gen does not track your sleep, shows incomplete data, or reports wildly inaccurate sleep times.
Symptoms
- No sleep data appears in the morning
- Sleep data shows wrong times completely
- Hub tracks partner instead of you
- Sleep sensing says it cannot detect anyone
- Respiratory rate data missing
Recognize these? Here's what usually causes it.
Common Causes
- Hub positioned incorrectly relative to bed
- Multiple people in detection range
- Bedding or objects blocking radar
- Sleep sensing feature not enabled
- Hub too far from sleeping position
Most fixes happen in the first 3 steps.
Sleep sensing data is not medical grade and should not be used to diagnose sleep disorders.
These tools will help you complete this fix.
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Step-by-Step Solution
Verify Sleep Sensing Is Enabled
Swipe down on the Nest Hub and go to Settings, then Recognition and Sharing, then Sleep Sensing.
Position the Hub Correctly
Place the Nest Hub on a nightstand at roughly chest height when lying down, 18-30 inches above mattress level.
Check Distance and Clear Path
The hub should be within 2-3 feet of your sleeping position with no thick obstructions.
Calibrate Sleep Sensing
In Sleep Sensing settings, run the calibration process while lying in your normal sleeping position.
Adjust for Shared Beds
If you share the bed, position the hub on your side pointing at you specifically.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the hub reconnects then drops every few minutes, check for an IP conflict — two devices sharing the same DHCP address fight each other continuously.
Enabling ambient light sensor and keeping the room dark helps correct sleep/wake detection.
Hub disconnections that cycle repeatedly are almost always IP conflicts — two devices fighting over the same DHCP lease after a router restart.
- Hub positioned incorrectly relative to bed
- Multiple people in detection range
- Bedding or objects blocking radar
- Sleep sensing feature not enabled
- Hub too far from sleeping position
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Google Nest Hub owners.
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Google Nest Hub ManualSource: support.google.com
Need More Help? Google Nest Support
Note: The contact information below connects you directly to Google Nest's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Google Nest Compare?
Before replacing your Google Nest device, see how it stacks up against alternatives in our full comparison guides.
