Why Is the JellyFish Cloud App Showing My Lights as Offline When They're On?
- The controller has local WiFi but has lost its cloud connection — the two are separate
- JellyFish cloud server is experiencing a partial outage affecting status reporting but not schedule execution
- App cache is stale and has not refreshed the controller status
Problem Description
The JellyFish Cloud App displays the controller as Offline while the lights are visibly active and running a pattern. This discrepancy between the app status and actual light state causes confusion and prevents remote control from working.
Symptoms
- Cloud App shows Offline status but lights are clearly on and running a schedule
- App commands have no effect even though lights appear to be functioning
- Cloud App has not updated the controller status for hours or days
- Lights run stored patterns correctly but cannot be changed through the app
- Controller front panel shows WiFi connected but app still reports offline
Recognize these? Here's what usually causes it.
Common Causes
- The controller has local WiFi but has lost its cloud connection — the two are separate
- JellyFish cloud server is experiencing a partial outage affecting status reporting but not schedule execution
- App cache is stale and has not refreshed the controller status
- Controller cloud session token expired after extended uptime without a cloud ping
- The phone is on a cellular network or different WiFi from the controller, and the app is failing to reach the cloud servers
Most fixes happen in the first 3 steps.
When the Cloud App shows a controller as offline, manual commands from the app will fail silently. The controller will not execute any patterns or commands sent while in an offline cloud state. Once cloud connectivity is restored, the controller resumes responding to app commands.
Tools & Requirements
Step-by-Step Solution
Lights Running Without Cloud = Expected Behavior
JellyFish designed the system so stored schedules continue running without cloud connectivity. This is a feature, not a bug. If your lights are on and running the right pattern, the lighting itself is working. The cloud connectivity issue only affects remote app control.
Controller Front Panel Shows True Status
The JellyFish Pro 2 front panel display is the most reliable indicator of actual controller status. Icons on the display show WiFi connection, cloud connection, and schedule status independently. Check the panel before assuming the app status is accurate.
Contact JellyFish Support
If the controller consistently shows cloud-offline despite local WiFi being active, contact JellyFish at [email protected] or 801-613-7421. The support team can check the cloud-side status of your specific controller UUID to determine if there is a registration issue.
Quick Solutions
Still having issues? This is usually the deeper cause below.
This usually happens right after a router reboot or ISP change — the device rejoins the network but drops its cloud session silently.
The JellyFish controller front panel display is the most reliable status indicator. Check the panel WiFi and cloud icons before troubleshooting the app — the front panel shows the true real-time state of both connections independently.
Most WiFi drop-offs happen right after a router reboot or ISP swap — the device reconnects to the network but silently loses its cloud registration.
- The controller has local WiFi but has lost its
- JellyFish cloud server is experiencing a partial outage affecting
- App cache is stale and has not refreshed the
- Controller cloud session token expired
- The phone is on a cellular network or different
Before you go — try one of these (they fix most cases).
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Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.