How Do I Fix Conflicts Between the JellyFish Designer App and Cloud App?
- Both apps controlling the controller at once
- Designer (local) vs Cloud (cloud) command conflict
- Changes not synced between the apps
Problem Description
When both the JellyFish Designer App and the JellyFish Cloud App are installed on the same phone or in simultaneous use by different household members, they can issue contradictory commands to the controller — causing erratic behavior, schedule overrides, and patterns that switch unexpectedly.
Why This Happens in Real Homes
A conflict between the JellyFish Designer App and Cloud App happens because they serve different roles and can send competing commands — the Designer App is for creating zones and patterns (connecting more directly/locally), while the Cloud App is for everyday control and scheduling through the cloud. Using both to control the lights at the same time leads to one overriding the other.
Avoid the conflict by using one app at a time and understanding each app's role: do zone and pattern design in the Designer App, then use the Cloud App for day-to-day control and schedules, syncing the design so both reflect the same configuration. Don't drive the lights from both simultaneously, and let one be the source of truth when making changes. Re-sync after editing in the Designer App so the Cloud App stays consistent.
Symptoms
- Designer App and Cloud App conflict
- Apps fighting for control
- Changes in one app overwritten
- Conflicting commands
- Inconsistent behavior between apps
- Two apps out of sync
- Control conflict
- Overwriting each other
Recognize these? Here's what usually causes it.
Common Causes
- Both apps controlling the controller at once
- Designer (local) vs Cloud (cloud) command conflict
- Changes not synced between the apps
- Different control paths
- One app overriding the other
- Config edited in both apps
- Sync timing
- Confusion over app roles
Most fixes happen in the first 3 steps.
Deleting schedules from the Designer App does not affect schedules saved in the Cloud App. Cloud App schedules, patterns, and preferences are stored on JellyFish's cloud servers and are not affected by Designer App changes.
Tools & Requirements
Step-by-Step Solution
Designer App Is an Installer Tool
The JellyFish Designer App was designed for authorized dealer installers to configure the system during initial setup — not for homeowner daily use. The Cloud App is the intended long-term control interface for homeowners.
Both Apps Can Coexist If Needed
If you prefer to keep both apps installed (e.g., for advanced pattern creation), use the Designer App only when the Cloud App is closed, and avoid creating schedules in the Designer App. Delete any Designer App schedules immediately after any troubleshooting session.
Pattern Priority
In the JellyFish system, the last command issued wins. If the Designer App issued a command 5 minutes ago and the Cloud App issues one now, the Cloud App command will take effect. The conflict arises from persistent schedules, not from individual commands.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
JellyFish recommends removing the Designer App from your phone once initial setup is complete. The Cloud App is the intended long-term control interface. Keeping both apps installed without actively managing the Designer App is the leading cause of erratic JellyFish behavior.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Both apps controlling the controller at once
- Designer (local) vs Cloud (cloud) command conflict
- Changes not synced between the apps
- Different control paths
- One app overriding the other
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
JellyFish Lighting provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your JellyFish Lighting System.
Source: jellyfishlighting.com
Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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