How Do I Fix Conflicts Between the JellyFish Designer App and Cloud App?
- JellyFish Designer App has active schedules that override Cloud App schedules
- Designer App has a pattern or solid color locked in that takes priority over Cloud App commands
- Two different household members are issuing commands through different apps simultaneously
Problem Description
When both the JellyFish Designer App and the JellyFish Cloud App are installed on the same phone or in simultaneous use by different household members, they can issue contradictory commands to the controller — causing erratic behavior, schedule overrides, and patterns that switch unexpectedly.
Symptoms
- Lights randomly change color or pattern without any intentional app command
- A schedule set in the Cloud App is being overridden or cancelled
- Lights turn off unexpectedly during a scheduled on period
- App commands from Cloud App are ignored while Designer App has a conflicting active pattern
- Two household members using different apps see contradictory controller states
Recognize these? Here's what usually causes it.
Common Causes
- JellyFish Designer App has active schedules that override Cloud App schedules
- Designer App has a pattern or solid color locked in that takes priority over Cloud App commands
- Two different household members are issuing commands through different apps simultaneously
- Designer App retained a programmed state from the original installation that conflicts with newly created Cloud App schedules
- Cloud App sync did not fully overwrite the Designer App's local configuration
Most fixes happen in the first 3 steps.
Deleting schedules from the Designer App does not affect schedules saved in the Cloud App. Cloud App schedules, patterns, and preferences are stored on JellyFish's cloud servers and are not affected by Designer App changes.
Tools & Requirements
Step-by-Step Solution
Designer App Is an Installer Tool
The JellyFish Designer App was designed for authorized dealer installers to configure the system during initial setup — not for homeowner daily use. The Cloud App is the intended long-term control interface for homeowners.
Both Apps Can Coexist If Needed
If you prefer to keep both apps installed (e.g., for advanced pattern creation), use the Designer App only when the Cloud App is closed, and avoid creating schedules in the Designer App. Delete any Designer App schedules immediately after any troubleshooting session.
Pattern Priority
In the JellyFish system, the last command issued wins. If the Designer App issued a command 5 minutes ago and the Cloud App issues one now, the Cloud App command will take effect. The conflict arises from persistent schedules, not from individual commands.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
JellyFish recommends removing the Designer App from your phone once initial setup is complete. The Cloud App is the intended long-term control interface. Keeping both apps installed without actively managing the Designer App is the leading cause of erratic JellyFish behavior.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- JellyFish Designer App has active schedules
- Designer App has a pattern or solid color locked
- Two different household members are issuing commands through different
- Designer App retained a programmed state from the original
- Cloud App sync did not fully overwrite the Designer
Before you go — try one of these (they fix most cases).
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