Why Did My JellyFish Holiday Lighting Schedule Disappear After an App Update?
- App update cleared/reset schedules
- Sync issue after the update
- Schedules stored in the cloud, not re-synced
Problem Description
After updating the JellyFish Cloud App to a new version, previously saved holiday lighting schedules — such as Christmas, Halloween, or Independence Day presets — no longer appear in the Schedules section or fail to trigger on their configured dates.
Why This Happens in Real Homes
JellyFish holiday schedules disappearing after a Cloud App update is usually a sync or data-migration hiccup from the update — the schedules live in the cloud account, and an update can leave the app temporarily out of sync with that data, making them look gone. Occasionally the update genuinely clears them and they need re-creating.
First try re-syncing: re-log into the app, restart it and the controller, and give the cloud data a moment to reload after the update — the schedules may simply reappear. If they're truly gone, re-create them in the Cloud App. Contact JellyFish support if you believe account data was lost. Going forward, documenting your holiday schedules makes recovery quick if an update ever wipes them again.
Symptoms
- Holiday schedule disappeared after update
- Schedules gone after app update
- Lost holiday events
- Schedules cleared by the update
- Events missing post-update
- Holiday config vanished
- Schedule wiped on update
- Programming lost after update
Recognize these? Here's what usually causes it.
Common Causes
- App update cleared/reset schedules
- Sync issue after the update
- Schedules stored in the cloud, not re-synced
- Account/data migration hiccup
- App version change
- Controller-app resync needed
- Data not migrated
- Temporary display issue
Most fixes happen in the first 3 steps.
Schedules stored only in the JellyFish Designer App are locally saved and not backed up to the cloud. If those schedules disappeared, they cannot be recovered remotely. Only schedules saved through the Cloud App are backed up to the JellyFish cloud account.
Tools & Requirements
Step-by-Step Solution
Store Screenshots of All Schedules
After setting up any important holiday schedule, take a screenshot of the schedule settings (day, time, pattern, zones). This creates a quick reference for recreating them if they ever disappear after an app update.
Use Annual Recurring Schedules
When creating holiday schedules, configure them as recurring yearly events rather than one-time dates. This way they persist in the schedule list year-round and only activate during the configured date window.
JellyFish App Updates in 2024
The JellyFish Cloud App was significantly redesigned in 2024. Users who updated from the legacy version to the 2024 release sometimes experienced schedule migration issues. If you updated during this period and lost schedules, recreating them in the new app is the standard resolution — the new app structure is more stable going forward.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Schedules that skip randomly are usually a daylight-saving holdover — delete and recreate the schedule to clear the corrupted entry.
After recreating holiday schedules, screenshot the settings page for each one. This gives you a quick reference for the following year and eliminates the need to reconfigure from memory after any future app update.
Thermostat issues that keep returning are often caused by stale backup-battery memory holding old settings across power cycles without the user realising.
- App update cleared/reset schedules
- Sync issue after the update
- Schedules stored in the cloud, not re-synced
- Account/data migration hiccup
- App version change
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
JellyFish Lighting provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your JellyFish Lighting System.
Source: jellyfishlighting.com
Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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