How Do I Exclude My Schlage Connect from Z-Wave?
- Hub not in exclusion/remove mode
- Lock out of range during exclusion
- Old hub gone/unavailable (can't exclude normally)
Problem Description
You need to exclude (unpair) your Schlage Connect smart lock from a Z-Wave hub before pairing it with a new one. Z-Wave devices can only be paired to one hub at a time. Exclusion removes the lock from the current hub's network. This is required before the lock can join a different Z-Wave hub. This guide covers the exclusion process and why it's needed.
Why This Happens in Real Homes
Excluding the Schlage Connect removes it from a Z-Wave network so it can join a new hub — and the key point is that any Z-Wave controller can run a general exclusion, even one that didn't originally add the lock. That's how you free a lock whose old hub is gone or unavailable.
Put your hub (or any Z-Wave controller) into exclusion/remove mode, then trigger exclusion at the lock using the inside Schlage button, within good range and on fresh batteries. This clears the old pairing so the lock will include cleanly elsewhere. If exclusion simply won't complete, a factory reset of the lock is the last-resort way to wipe its network membership.
Symptoms
- Need to exclude/unpair the Connect
- Lock won't leave the old network
- Exclusion fails
- Can't add to a new hub (stuck paired)
- Removing before moving/reset
- Ghost device left on the hub
- Exclusion times out
- Lock still controllable by the old hub
Recognize these? Here's what usually causes it.
Common Causes
- Hub not in exclusion/remove mode
- Lock out of range during exclusion
- Old hub gone/unavailable (can't exclude normally)
- Wrong exclusion procedure
- Weak mesh during exclusion
- Interference
- Low batteries
- Lock never fully included to begin with
Most fixes happen in the first 3 steps.
Always keep a physical backup key accessible outside your home in case of total lock failure. Never perform a factory reset while locked out as this may disable all electronic access. Ensure battery level is above 50 percent before firmware updates to prevent corruption.
Tools & Requirements
Step-by-Step Solution
Understand why exclusion is needed
Z-Wave exclusion removes the Schlage Connect lock from its current Z-Wave network. You must exclude the lock before adding it to a new hub, moving it to a different Z-Wave controller, or re-pairing after a failed inclusion. If you try to include a lock that is still associated with another Z-Wave network, the new hub will not see it. Exclusion also works as a Z-Wave factory reset for the radio — it clears the network pairing without erasing access codes or lock settings.
Start exclusion on your Z-Wave hub
On your Z-Wave hub (SmartThings, Hubitat, Ring Alarm, Wink): go to the Z-Wave settings and start Exclusion or Remove mode. On SmartThings: open the SmartThings app > your Hub > Z-Wave Utilities > Z-Wave Exclusion. On Hubitat: Settings > Z-Wave Details > Exclusion. The hub enters exclusion mode and listens for a device exclusion request.
Trigger exclusion on the Schlage Connect
While the hub is in exclusion mode: on the Schlage Connect lock, enter the default programming code (the 6-digit code on the sticker inside the battery cover). Press 0. The lock beeps and the Schlage button flashes. The hub recognizes the exclusion and removes the lock from the Z-Wave network. The lock beeps 3 times when successfully excluded. If it beeps once long, the exclusion failed — try again.
Verify exclusion completed
After exclusion, check your hub Z-Wave device list — the Schlage Connect should no longer appear. On the lock side, the lock retains all access codes, lock settings, and programming codes — only the Z-Wave association is cleared. The lock still works with physical keys and access codes. You can now include it on a new Z-Wave network.
Exclude even if the original hub is gone
Z-Wave exclusion can be performed by any Z-Wave controller, not just the one the lock was originally paired with. If you replaced your hub or the original hub is broken, use the new hub to run exclusion. The lock does not care which controller sends the exclusion command — the Z-Wave protocol allows any controller to exclude any device. This is the correct way to clear a lock for re-pairing on a new hub.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Set up auto-lock to engage 30 seconds after the door closes so you never accidentally leave it unlocked. Create temporary access codes for guests and service workers that automatically expire after a set time period.
Mesh devices that drop repeatedly are almost always missing a repeater between hub and endpoint — initial pairing works because you held the devices close.
- Hub not in exclusion/remove mode
- Lock out of range during exclusion
- Old hub gone/unavailable (can't exclude normally)
- Wrong exclusion procedure
- Weak mesh during exclusion
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Schlage Connect ManualSource: schlage.com
Need More Help? Schlage Support
Note: The contact information below connects you directly to Schlage's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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