Why Is My Amazon Fire TV Stick Remote Volume Not Working on My TV
- Equipment control not set up in Fire TV settings
- Wrong TV brand selected during equipment control setup
- HDMI CEC disabled on the TV preventing volume passthrough
Problem Description
The volume buttons on your Amazon Fire TV Stick remote are not controlling your TV volume. You can navigate Fire TV menus and stream content, but pressing the volume up, volume down, or mute buttons on the remote does nothing to the TV speakers. You have to use the TV remote separately to adjust volume.
Symptoms
- Volume up and down buttons on Fire TV remote do not change TV volume
- Mute button does not mute the TV speakers
- Volume buttons worked before but stopped after a TV or Fire TV update
- Power button turns TV on and off but volume does not work
- Volume control works on soundbar but not on TV or vice versa
- Remote controls Fire TV navigation fine but ignores volume commands
Recognize these? Here's what usually causes it.
Common Causes
- Equipment control not set up in Fire TV settings
- Wrong TV brand selected during equipment control setup
- HDMI CEC disabled on the TV preventing volume passthrough
- Fire TV remote needs to learn IR codes for specific TV model
- Soundbar or AV receiver intercepting volume commands
- TV firmware update changed CEC or IR settings
Most fixes happen in the first 3 steps.
Changing HDMI CEC settings on some TVs can cause other connected devices like game consoles or cable boxes to turn on or off unexpectedly. Test CEC behavior with all your devices after enabling it.
Tools & Requirements
Step-by-Step Solution
Set Up Equipment Control
Go to Settings, Equipment Control, and select Manage Equipment. Choose Add Equipment and select your TV brand from the list. The Fire TV will send test volume commands using IR codes for your TV brand. When asked if the volume changed, confirm if it worked. If the first code set does not work, select No and the system will try alternative code sets for your brand. Complete the setup wizard to enable volume control through the Fire TV remote.
Enable HDMI CEC on Your TV
HDMI CEC allows the Fire TV remote to control TV volume through the HDMI connection. Each TV brand has a different name for CEC. Samsung calls it Anynet Plus, LG calls it SimpLink, Sony calls it Bravia Sync, and Vizio calls it CEC. Go to your TV settings and find the HDMI or input settings section. Enable the CEC feature. Also enable ARC or Audio Return Channel on the HDMI port the Fire TV Stick is connected to.
Verify Fire TV CEC Settings
On the Fire TV, go to Settings, Display and Sounds, and find HDMI CEC Device Control. Ensure it is enabled. Below that, check that Volume Control is set to control your TV or audio equipment. If you have a soundbar connected via HDMI ARC to the TV, you may need to set the volume control to target the soundbar instead of the TV. Test volume buttons after enabling these settings.
Try IR Code Learning
If CEC does not work for volume on your TV model, the Fire TV remote can use IR blasters built into the remote to send volume commands. Go to Settings, Equipment Control, Manage Equipment, and select your TV. Choose Change TV and re-run the setup. When prompted, point the Fire TV remote directly at the TV IR receiver, usually located on the front lower edge. The remote will send different IR codes until one changes the volume on your TV.
Test and Troubleshoot Soundbar Setups
If you use a soundbar, determine whether you want the Fire TV remote to control the soundbar volume or the TV volume. Go to Settings, Equipment Control, and add your soundbar as audio equipment. Select the soundbar brand and follow the setup wizard. For HDMI ARC setups, the soundbar should receive volume commands through CEC without needing IR. For optical or Bluetooth soundbar connections, IR codes are needed and the remote must have line of sight to the soundbar IR receiver.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
If your TV brand is not listed in the Equipment Control setup, try selecting a parent brand. For example, select Samsung for Samsung-manufactured TVs sold under other brand names, or try LG for brands that use LG panels.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Equipment control not set up in Fire TV settings
- Wrong TV brand selected during equipment control setup
- HDMI CEC disabled on the TV preventing volume passthrough
- Fire TV remote needs to learn IR codes for
- Soundbar or AV receiver intercepting volume commands
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Amazon Fire TV Stick Remote ManualSource: amazon.com
Need More Help? Amazon Support
Note: The contact information below connects you directly to Amazon's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Amazon Compare?
Before replacing your Amazon device, see how it stacks up against alternatives in our full comparison guides.
