Why Is My Arlo Go 2 Not Sending Motion Alerts?
- Push notification permission for Arlo app disabled on phone
- Motion alert toggle off in the Rules for the current camera mode
- Arlo Go 2 cellular SIM data plan exhausted blocking uploads
Problem Description
Your Arlo Go 2 cellular security camera is not sending push notifications or email alerts when motion is detected. The camera is powered on and has cellular signal but motion events are not triggering any alerts. Motion alert failures on the Arlo Go 2 are caused by notifications being disabled for the device in the Arlo app, the current mode not having an alert rule configured, or the cellular SIM plan having data restrictions that prevent alert delivery.
Symptoms
- Arlo Go 2 shows cellular connection but no motion alerts arrive
- Event history in app is empty despite people clearly in camera view
- Push notifications for Arlo disabled on phone after OS update
- Alerts arrived before but stopped after Arlo app update
- Motion detection is on but alert toggle is off in rules
- Camera records clips to hub but never sends notification to phone
Recognize these? Here's what usually causes it.
Common Causes
- Push notification permission for Arlo app disabled on phone
- Motion alert toggle off in the Rules for the current camera mode
- Arlo Go 2 cellular SIM data plan exhausted blocking uploads
- Camera in a mode that does not have motion alerts enabled
- Cellular signal too weak to upload events in real time
- Arlo account notification preferences set to email only not push
Most fixes happen in the first 3 steps.
Do not leave the Arlo Go 2 in Standby mode when deployed for security monitoring. Standby mode disables motion detection and alert delivery to conserve cellular data and battery.
Step-by-Step Solution
Check Phone Notification Permission
Go to phone Settings then Notifications then Arlo and confirm notifications are allowed. On iPhone also check that the Arlo notification style is set to Alerts or Banners rather than Off. After a phone OS update notification permissions can reset to denied without warning. Re-enabling notifications in phone settings immediately restores alert delivery without needing any changes in the Arlo app itself.
Enable Alerts in Rules
Open Arlo app, go to Mode and select the current active mode. Tap Edit next to the mode and find the rule for the Go 2. In the rule settings confirm that the Alert action is enabled and set to Push Notification. Some modes have the motion detection trigger configured but no alert action connected to it meaning events are recorded but no notification is sent to your phone.
Check Cellular Data Plan
The Arlo Go 2 uses a cellular SIM card to upload events and send alerts. If the SIM data plan has been exhausted the camera can still record locally but cannot upload events or send cloud-based notifications. Log into your carrier account or check the Arlo app cellular data section to view current data usage. Renew the data plan or upgrade to a higher data allowance if the current plan is depleted.
Verify Arlo Account Notification Preferences
Open the Arlo app and go to Account then Profile then Alerts. Confirm Push Notification is enabled as a notification channel. If only Email is selected you will receive alerts by email but not as phone push notifications. Enable push notification in the account preferences and then test by triggering a motion event in front of the camera to confirm the push notification arrives on your phone within 30 seconds.
Test Motion Detection with Event History
Open the Arlo app and go to Library or Event History for the Go 2. If no events appear at all even without alerts the camera is not detecting motion either due to a mode configuration issue or a cellular connectivity problem preventing any uploads. Trigger a test by walking in front of the camera and check if an event appears in the history within 2 minutes. If an event appears but no alert arrives the issue is notification settings not motion detection.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the sensor still misses events after repositioning, check whether a scheduled 'home' or 'away' mode is overriding the sensitivity setting silently.
Review the Arlo Go 2 cellular data usage monthly in the carrier account. Unexpected data spikes from continuous motion recording can exhaust a monthly plan faster than expected.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- Push notification permission for Arlo app disabled on phone
- Motion alert toggle off in the Rules for the
- Arlo Go 2 cellular SIM data plan exhausted
- Camera in a mode
- Cellular signal too weak to upload events in real
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Arlo Go 2 owners.
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Arlo Go 2 ManualSource: arlo.com
Need More Help? Arlo Support
Note: The contact information below connects you directly to Arlo's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Arlo Compare?
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