Why Won't My eufy Indoor Camera Record Events?

Problem Description

A eufy indoor camera showing live video but not saving recordings usually has a storage or detection gap. This covers recordings not being saved — no clips, motion not recorded, or storage problems.

Why This Happens in Real Homes

eufy's selling point is local recording with no monthly fee — but that means it needs somewhere to store clips: a microSD in the camera or space on the HomeBase. A camera that streams live but saves nothing usually has a full, missing, or unformatted card (or full HomeBase), or motion recording simply switched off.

Confirm a compatible, formatted microSD is inserted with free space (or that the HomeBase has room), then enable motion detection and a recording mode in the eufy Security app. Raise sensitivity and set activity zones so real motion triggers recording. A failing card silently stops recording, so replace it if needed, and keep firmware current.

Symptoms

• Live view works, no recordings
• No motion clips saved
• Recording not triggering
• Storage not recording
• Missing events
• Records sometimes
• No night recording
• Recording turned off

Recognize these? Here's what usually causes it.

Common Causes

• microSD missing/unformatted/full (or HomeBase full)
• Motion detection off
• Sensitivity too low / zones exclude the area
• Recording mode not enabled
• Card incompatible or failing
• Firmware out of date
• Storage device not selected
• Power/connection interruptions

Tools & Requirements

Step-by-Step Solution

1

Check the security mode setting

eufy indoor cameras obey the HomeBase security mode. If the mode is set to Home and the indoor camera is configured to be disarmed in Home mode, it will not record. In the eufy app, tap your HomeBase > Security Mode. Check the current mode. Then check what each mode does for the indoor camera — go to the camera > Settings > Security Mode Settings. Set the indoor camera to record in the modes you expect.

2

Verify motion detection is enabled

Tap the indoor camera in the eufy app. Go to Settings > Motion Detection. Make sure the toggle is on. Also check sensitivity — if set to the lowest level, the camera may not trigger on subtle indoor motion. For indoor cameras, medium sensitivity (level 3-4) captures people entering rooms without triggering on pets or window shadows.

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3

Check the recording schedule

Some eufy indoor cameras have a recording schedule that limits when motion detection is active. In the eufy app, go to the camera > Settings > Recording Schedule. If a schedule is set, recording only occurs during the scheduled times. For 24/7 recording, remove the schedule or set it to cover all hours. If you want the camera off when you are home, use security modes instead of a fixed schedule — modes switch dynamically based on your presence.

4

Check storage availability

If the HomeBase storage is full and auto-overwrite is off, new recordings are not saved. Check the HomeBase storage (see storage management in the eufy app). If the indoor camera has a microSD card slot (some standalone models), check the card status in the camera settings. A full or corrupted microSD card stops recording. Remove the card, format it on a computer, and reinsert.

5

Fix the camera if it stopped recording after a firmware update

After some firmware updates, recording settings can reset to defaults. Check all recording-related settings: motion detection toggle, sensitivity, activity zones, security mode assignments, and recording schedule. Re-enable any settings that were reset. If the camera still does not record, restart it by unplugging for 15 seconds. If problems persist after restart, factory reset the camera (hold the Reset button for 10 seconds) and re-add it to the eufy app.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? eufy Security Support

Note: The contact information below connects you directly to eufy Security's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does eufy Security Compare?

Before replacing your eufy Security device, see how it stacks up against alternatives in our full comparison guides.