Why Won't My Meross Power Strip Outlets Work?
- Outlet not controlled individually in the app
- Firmware glitch on one channel
- Overloaded (total load too high)
Problem Description
Your Meross smart power strip has some outlets that don't respond to app commands. Meross power strips typically have a mix of individually controllable outlets and always-on outlets. The always-on outlets cannot be toggled through the app — only the numbered outlets are smart-controlled.
Why This Happens in Real Homes
When some outlets on a Meross power strip don't work, first confirm you're controlling them individually — each AC outlet is a separate switch in the app, so an outlet that seems "dead" may just be toggled off or governed by its own schedule. A firmware glitch or a relay fault on one channel is the next possibility.
Check each outlet's state and any schedule or automation on it in the Meross app, then power-cycle the strip to clear a glitch. Test the affected load on a different outlet to rule out the device rather than the strip, and make sure the total load is within the strip's rating. Update firmware. If one outlet's relay genuinely won't switch after a reset, that channel is faulty and Meross support can help.
Symptoms
- Some outlets not working
- One outlet won't switch
- Outlets unresponsive
- Only some outlets controllable
- Outlet stuck on/off
- Partial control
- One outlet dead
- Individual outlet fails
Recognize these? Here's what usually causes it.
Common Causes
- Outlet not controlled individually in the app
- Firmware glitch on one channel
- Overloaded (total load too high)
- Relay fault on one outlet
- Device needs a reboot
- Load device issue (not the strip)
- Wiring/hardware fault
- Schedule/automation affecting one outlet
Most fixes happen in the first 3 steps.
Never exceed the smart plug maximum wattage rating listed on the device or packaging. Do not use smart plugs with space heaters, high-wattage appliances, or devices that must not be interrupted like medical equipment. Smart plugs are not designed for outdoor use unless specifically rated for it.
Tools & Requirements
These tools will help you complete this fix.
Clean cloth
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Screwdriver
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Step-by-Step Solution
Check which outlets are individually controllable
The Meross smart power strip has both individually controllable outlets and USB ports. Not all outlets on every model are independently controllable — some models have 3 independent outlets and 1 always-on outlet, or variations. Check your model's specs. In the Meross app, the power strip appears with separate toggles for each controllable outlet and USB ports. If an outlet does not appear as a separate toggle, it is either always-on or grouped with another outlet.
Fix an outlet not responding to app commands
If one outlet does not toggle from the app: try toggling from the physical button on the power strip (if it has individual outlet buttons). If the physical button works but the app does not: the app has lost sync. Power cycle the strip by unplugging for 10 seconds. Reconnect in the app. If the physical button also does not work, the relay for that outlet may be stuck or damaged — try pressing firmly and listening for a click sound.
Check total power load
Each Meross power strip has a maximum total power rating (typically 1875W/15A for US models). If the combined load of all plugged-in devices exceeds this rating, the strip's internal breaker trips and all outlets shut off. Check the wattage of each connected device. High-draw appliances (space heaters, hair dryers, microwaves) should not be plugged into a smart power strip — they are designed for electronics and moderate-draw devices.
Reset the internal breaker
If all outlets stop working simultaneously: the strip's overload protection tripped. Unplug all devices from the strip. Look for a small reset button on the strip body (usually near the power cable) — press it. The strip resets. Plug devices back in one at a time, checking the app to confirm each outlet is responsive. If the breaker trips again, one of the connected devices is drawing too much power or has a short.
Fix USB ports not charging
The USB ports on the Meross power strip provide 5V charging (typically 2.4A shared across all USB ports). If USB charging is slow or not working: check that the USB toggle is on in the Meross app. Try a different USB cable — a damaged cable causes no-charge or slow-charge issues. If multiple devices are plugged into the USB ports simultaneously, the available current is shared and each device charges slower. For fast charging, use only one USB port at a time.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If drain continues after replacing batteries, check the event history — a stuck-open sensor or rapid polling loop burns through batteries in days.
Use smart plugs with energy monitoring to track exactly how much electricity each appliance uses. Set up Away Mode schedules that randomly toggle lamps on and off to make your home look occupied when you are traveling.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Outlet not controlled individually in the app
- Firmware glitch on one channel
- Overloaded (total load too high)
- Relay fault on one outlet
- Device needs a reboot
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
Meross provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Meross Smart Power Strip.
Source: meross.com
Need More Help? Meross Support
Note: The contact information below connects you directly to Meross's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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