- Thermostat set to fan ON instead of AUTO
- Heat pump reversing valve stuck in cooling mode
- Furnace ignitor failed preventing burner lighting
Problem Description
Your Honeywell thermostat is set to heat but your vents blow cold air. The thermostat screen shows heating mode and you can hear the fan running but the air coming out is cold or room temperature. The furnace is not actually heating even though the thermostat is calling for heat. This is usually an HVAC issue triggered by the thermostat rather than a thermostat problem itself.
Symptoms
- Thermostat set to heat but cold air from vents
- Fan runs but no warm air produced
- Heat turns on briefly then blows cold
- Thermostat shows heating but temperature not rising
- Some rooms warm others cold
- Heat works sometimes but not consistently
Recognize these? Here's what usually causes it.
Common Causes
- Thermostat set to fan ON instead of AUTO
- Heat pump reversing valve stuck in cooling mode
- Furnace ignitor failed preventing burner lighting
- Furnace flame sensor dirty shutting down burner
- Thermostat wiring reversed between heat and cool
- Auxiliary or emergency heat disabled
Most fixes happen in the first 3 steps.
If you smell gas near the furnace turn off the gas supply immediately and call your gas company. A gas smell indicates a gas leak which is a safety emergency. Do not attempt any repairs.
Tools & Requirements
These tools will help you complete this fix.

Fine steel wool for flame sensor
PAMI Steel Wool Scrubber 0000 Fine for Cleaning Glas...

Screwdriver for furnace access panel
STREBITO 155 in 1 Electric Screwdriver Set, Small El...
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Step-by-Step Solution
Check Fan Setting
On the thermostat check if fan is set to ON or AUTO. When set to ON the fan runs continuously even when the furnace is not heating. You feel cold air because the fan circulates unheated air between heating cycles. Switch to AUTO so the fan only runs when the furnace is actively heating.

Needed for this step
STREBITO 155 in 1 Electric Screwdriver Set, Sma...
$45.99Check O/B Wire Setting for Heat Pumps
If you have a heat pump the O/B wire controls the reversing valve. If set incorrectly the heat pump runs in cooling mode when you call for heat. In thermostat settings check if O/B is set to O energize on cool which is most common or B energize on heat. Wrong setting reverses heating and cooling. Swap it and test.
Check Furnace at Unit
Go to your furnace and check the status LED through the small window. A flashing LED indicates an error code. Count the flashes and check your furnace manual for the code. Common codes indicate failed ignitor 4 flashes on many models or dirty flame sensor 3 flashes. These prevent the burner from staying lit.

Needed for this step
PAMI Steel Wool Scrubber 0000 Fine for Cleaning...
$7.97Clean Flame Sensor
A dirty flame sensor is the most common cause of furnace igniting then shutting off after seconds. Turn off power to the furnace. Remove the flame sensor rod usually a single screw. Gently rub it with fine steel wool until shiny. Reinstall and restore power. This simple cleaning fixes the majority of no-heat issues.
Test Emergency Heat
If you have a heat pump switch the thermostat to Emergency Heat mode. This bypasses the heat pump and uses electric resistance heating strips. If emergency heat works but regular heat does not the issue is with the heat pump outdoor unit not the thermostat. Check the outdoor unit for ice buildup or a failed compressor.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Schedules that skip randomly are usually a daylight-saving holdover — delete and recreate the schedule to clear the corrupted entry.
If your furnace is over 15 years old and the flame sensor needs cleaning more than twice a year the sensor is degrading and should be replaced. A new flame sensor costs about 10 dollars.
Thermostat issues that keep returning are often caused by stale backup-battery memory holding old settings across power cycles without the user realising.
- Thermostat set to fan ON instead of AUTO
- Heat pump reversing valve stuck in cooling mode
- Furnace ignitor failed preventing burner lighting
- Furnace flame sensor dirty shutting down burner
- Thermostat wiring reversed between heat and cool
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Honeywell Smart Thermostat ManualSource: honeywellhome.com
Need More Help? Honeywell Home Support
Note: The contact information below connects you directly to Honeywell Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Honeywell Home Compare?
Before replacing your Honeywell Home device, see how it stacks up against alternatives in our full comparison guides.





