Why Won't My eufy Doorbell Chime Ring?

Problem Description

When a eufy video doorbell rings your phone but not an audible chime (or vice versa), the chime path is the issue. This covers no chime — mechanical, wireless, or app — usually a chime setup, power, or compatibility problem.

Why This Happens in Real Homes

A eufy doorbell can ring several ways — your phone, a HomeBase acting as a chime, a paired wireless chime, or an existing mechanical/digital chime if wired — and "not ringing" usually means the chime type isn't configured for your setup, or a wired mechanical chime is missing the required jumper/power configuration. Phone notifications are separate from the physical chime.

In the eufy Security app, set the chime type to match what you have and enable it, turning up the volume on the HomeBase or wireless chime. For a wired install, make sure the existing chime is compatible and the doorbell's chime setting matches (mechanical vs digital), with adequate transformer voltage. Keep firmware current. Getting a phone notification but no chime almost always points to the chime configuration.

Symptoms

• Doorbell doesn't ring a chime
• Phone notifies but no chime sound
• No indoor chime
• Mechanical chime silent
• Wireless chime not paired
• Chime works intermittently
• No sound on the HomeBase
• Chime stopped after a change

Recognize these? Here's what usually causes it.

Common Causes

• Chime type not configured in the app
• Mechanical chime needs the power kit/jumper (wired)
• Wireless chime not paired
• HomeBase (acting as chime) volume off
• Existing chime incompatible/underpowered
• Notifications on but chime off
• Firmware out of date
• Wiring/transformer issue (wired)

Tools & Requirements

Step-by-Step Solution

1

Check chime mode and volume settings

Confirm selected chime device and volume level in Eufy app are configured correctly. Misconfigured output routing is a common no-ring cause.

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2

Verify doorbell power and transformer rating

Make sure wired doorbell has adequate voltage and stable transformer output. Undervoltage can disable chime relay behavior.

3

Inspect physical chime wiring path

Check chime kit wiring and connectors for loose or incorrect terminal placement. Wiring errors often prevent indoor chime actuation.

4

Test app notifications versus chime output

Compare whether motion/doorbell events appear in app while chime remains silent. This isolates event detection from chime control path.

5

Re-run chime setup wizard and firmware updates

Reconfigure chime pairing and apply updates, then trigger test presses. Persistent silence after setup refresh suggests hardware relay issue.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? eufy Security Support

Note: The contact information below connects you directly to eufy Security's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does eufy Security Compare?

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