Why Won't My eufy Video Doorbell Dual Detect Packages on the Ground?
- Package detection not enabled in settings
- Package detection zone not configured correctly
- Camera angle not capturing package drop area
Problem Description
Your eufy Video Doorbell Dual has a secondary camera for package detection but it does not alert you when packages are delivered. The delivery driver shows up on the main camera but packages left on the ground are missed. You bought the Dual specifically for the package camera but it seems useless.
Symptoms
- Package deliveries not detected or notified
- Main camera sees delivery but package camera misses
- Package detection worked initially then stopped
- Small packages not detected only large ones
- Packages at edge of view not detected
- No package notifications despite packages present
Recognize these? Here's what usually causes it.
Common Causes
- Package detection not enabled in settings
- Package detection zone not configured correctly
- Camera angle not capturing package drop area
- Motion sensitivity too low for still packages
- Package not in camera view due to porch layout
- Detection requires subscription for some features
Most fixes happen in the first 3 steps.
Package detection cannot tell you what is in the package or if it was stolen after delivery. It only notifies of arrival.
Step-by-Step Solution
Enable Package Detection
In the eufy Security app tap your Video Doorbell Dual. Go to Detection Settings and find Package Detection. Make sure it is toggled on. Without this enabled the secondary camera only records but does not analyze for packages.
Configure Package Detection Zone
The doorbell needs to know where packages land. Go to Detection Settings and find Package Zone or Detection Zone for the lower camera. Draw a zone covering the area where delivery drivers place packages. Only packages inside this zone trigger alerts.
Check Camera Angle
The lower camera has a fixed downward angle. If your porch is deep the camera may not see packages placed far from the door. Test by placing a package where deliveries land and checking if the lower camera can see it in live view. You may need to install a wedge mount to angle the doorbell.
Adjust Sensitivity
Package detection uses AI to identify boxes in the camera view. In Detection Settings increase sensitivity if small packages are missed. Higher sensitivity catches more packages but may increase false alerts from other objects.
Test Package Detection
Place a test package in your delivery zone. Wait a few minutes then check if you received a package alert. If not adjust zone and sensitivity. The doorbell may take 1-2 minutes to analyze and send package notification.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the sensor still misses events after repositioning, check whether a scheduled 'home' or 'away' mode is overriding the sensitivity setting silently.
Package detection works best with standard rectangular boxes. Oddly shaped packages or bags may not be recognized as packages.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Package detection not enabled in settings
- Package detection zone not configured correctly
- Camera angle not capturing package drop area
- Motion sensitivity too low for still packages
- Package not in camera view due to porch layout
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
eufy Security provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your eufy Video Doorbell Dual.
Source: eufy.com
Need More Help? eufy Security Support
Note: The contact information below connects you directly to eufy Security's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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