Why Won't My eufy Video Doorbell Dual Detect Packages on the Ground?
- Package detection not enabled
- Downward camera angled wrong (not at the doorstep)
- Mounting height off for the package view
Problem Description
Your eufy Video Doorbell Dual has a secondary camera for package detection but it does not alert you when packages are delivered. The delivery driver shows up on the main camera but packages left on the ground are missed. You bought the Dual specifically for the package camera but it seems useless.
Why This Happens in Real Homes
The Video Doorbell Dual's package detection relies on its second, downward-facing camera seeing the doorstep — so if it's not working, that lower camera is usually aimed wrong, mounted at the wrong height, or the feature isn't enabled. It has to actually frame the spot where packages get dropped.
Enable package detection in the eufy Security app, then adjust the doorbell's mounting height and the downward camera's angle so it clearly covers the drop zone, setting a detection zone over that area. Make sure the doorstep has enough light and nothing obstructs the lower lens. Confirm the HomeBase is online if it hosts the AI, and keep firmware current for detection improvements.
Symptoms
- Package detection not working on the Dual
- No package alerts
- Downward camera not detecting
- Misses packages
- Package cam view wrong
- Detection off
- Not triggering on deliveries
- Second camera issue
Recognize these? Here's what usually causes it.
Common Causes
- Package detection not enabled
- Downward camera angled wrong (not at the doorstep)
- Mounting height off for the package view
- Detection zone missing/incorrect
- Low light on the doorstep
- Package cam obstructed
- Firmware out of date
- HomeBase (AI host) offline
Most fixes happen in the first 3 steps.
Package detection cannot tell you what is in the package or if it was stolen after delivery. It only notifies of arrival.
Step-by-Step Solution
Enable Package Detection
In the eufy Security app tap your Video Doorbell Dual. Go to Detection Settings and find Package Detection. Make sure it is toggled on. Without this enabled the secondary camera only records but does not analyze for packages.
Configure Package Detection Zone
The doorbell needs to know where packages land. Go to Detection Settings and find Package Zone or Detection Zone for the lower camera. Draw a zone covering the area where delivery drivers place packages. Only packages inside this zone trigger alerts.
Check Camera Angle
The lower camera has a fixed downward angle. If your porch is deep the camera may not see packages placed far from the door. Test by placing a package where deliveries land and checking if the lower camera can see it in live view. You may need to install a wedge mount to angle the doorbell.
Adjust Sensitivity
Package detection uses AI to identify boxes in the camera view. In Detection Settings increase sensitivity if small packages are missed. Higher sensitivity catches more packages but may increase false alerts from other objects.
Test Package Detection
Place a test package in your delivery zone. Wait a few minutes then check if you received a package alert. If not adjust zone and sensitivity. The doorbell may take 1-2 minutes to analyze and send package notification.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the sensor still misses events after repositioning, check whether a scheduled 'home' or 'away' mode is overriding the sensitivity setting silently.
Package detection works best with standard rectangular boxes. Oddly shaped packages or bags may not be recognized as packages.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Package detection not enabled
- Downward camera angled wrong (not at the doorstep)
- Mounting height off for the package view
- Detection zone missing/incorrect
- Low light on the doorstep
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
eufy Security provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your eufy Video Doorbell Dual.
Source: eufy.com
Need More Help? eufy Security Support
Note: The contact information below connects you directly to eufy Security's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does eufy Security Compare?
Before replacing your eufy Security device, see how it stacks up against alternatives in our full comparison guides.
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