Eve Troubleshooting Guides

Find solutions for all your Eve smart home device issues. Browse 16 troubleshooting guides across 5 device categories.

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All Eve Troubleshooting Guides (16)

How Do I Set Up the Eve Outdoor Cam?

Security Cameras • Eve Outdoor Cam

You are setting up the Eve Outdoor Cam for exterior monitoring. The camera requires existing outdoor wiring (replaces a floodlight fixture) and connects via WiFi. It requires a mounting surface that can support the weight and an existing electrical box with proper wiring. This guide covers checking mounting requirements, wiring, and HomeKit setup.

medium 15 min 399 views

Why Won't My Eve Energy Outlet Respond?

Smart Plugs • Eve Energy

Your Eve Energy smart outlet is not responding to commands in the Apple Home app. Check the physical power connection first — the Eve Energy plugs into a wall outlet and the device you want to control plugs into the Eve Energy. The LED on the front indicates status. This guide covers checking power, Bluetooth/Thread connectivity, and re-pairing.

easy 15 minutes 392 views

How Do I Reset the Eve Door/Window Sensor?

Smart Sensors • Eve Door & Window

You need to reset your Eve door/window sensor to factory defaults. The reset button is located inside the sensor housing — use a pin or paperclip to press it. Hold the reset button for 10 seconds until the LED flashes. This clears all pairing data and puts the sensor back into setup mode. This guide covers locating the button and completing the reset.

easy 10 minutes 353 views

Why Does My Eve HomeKit Sensor Show No Response?

Smart Sensors • Eve Smart Sensor

Your Eve HomeKit sensor shows "No Response" in the Apple Home app. This means the Home Hub (HomePod, HomePod mini, or Apple TV) can't communicate with the sensor. Check that your Home hub is online and on the same network. Eve devices use Bluetooth or Thread — both require the Home Hub to relay data to the cloud.

medium 10-15 minutes 349 views

Why Won't My Eve Energy Show Power Consumption?

Smart Plugs • Eve Energy

Your Eve Energy isn't showing power-consumption data - the watts/kWh readout is blank, stuck at zero, or missing history. The Eve Energy measures the power drawn by whatever is plugged into it, and that data appears in the Eve app (not in Apple Home, which only shows on/off). Missing data usually means you're looking in the wrong app, the connected device draws too little to register, or the connection to the plug is stale. This guide covers where to find energy data and why it might read zero.

easy 10 minutes 243 views

Why Won't My Eve Weather Data Update?

Smart Sensors • Eve Weather

Your Eve Weather outdoor sensor is not updating weather data in the Apple Home app. The Eve Weather connects via Bluetooth or Thread — check which protocol your sensor uses. Bluetooth requires a Home Hub (HomePod mini or Apple TV) within range. Thread provides better range through mesh networking. This guide covers checking connectivity and re-pairing.

easy 5 min 167 views

Why Won't My Eve Door Sensor Update?

Smart Sensors • Eve Door & Window

Your Eve door/window sensor is not updating its status in the Apple Home app. The sensor uses a magnet (mounted on the door/window) and a sensor body (mounted on the frame). If the gap between them is too large (over 15mm), the sensor can't detect open/closed changes. This guide covers checking the magnet gap, battery, and Bluetooth/Thread connectivity.

easy 5 min 166 views

How Do I Set Up the Eve MotionBlinds Motor?

Smart Plugs • Eve MotionBlinds

You are setting up the Eve MotionBlinds motor to automate your existing blinds. The motor attaches to standard roller blinds and is powered by a rechargeable battery (charged via USB-C on the motor unit) or solar panel. It connects via Bluetooth or Thread and works with Apple HomeKit. This guide covers checking the power supply, installation, and pairing.

medium 15 min 149 views

Why Is My Eve Energy Power Monitoring Inaccurate?

Smart Plugs • Eve Energy

Your Eve Energy's power monitoring looks inaccurate - the watts or kWh don't match what you expect for the connected device. The Eve Energy is factory-calibrated, so genuine inaccuracy is rare; the readings usually differ from expectation because of how power actually behaves (standby draw, variable loads, power factor) or a stale sync. This guide explains why the numbers may look off and how to confirm they're right.

easy 5 min 143 views

Eve Energy Matter Works in Apple Home But Not Google Home

Smart Plugs • Smart Plug

Your Eve Energy Matter smart plug works correctly in Apple Home but cannot be added to Google Home, shows as unavailable after multi-admin sharing, or Google Home cannot reach it despite Apple Home controlling it without issue. This cross-platform inconsistency is caused by how multi-admin sharing works — adding the Eve Energy to Google Home requires the primary platform to share commissioning access rather than re-scanning the original QR code, which is rejected as already commissioned.

medium 10–20 minutes 140 views

Why Does My Eve Motion Sensor Keep False Triggering?

Smart Sensors • Eve Motion

Your Eve motion sensor keeps triggering false alerts when no one is in the room. The PIR motion sensor is sensitive to heat changes — HVAC vents, direct sunlight, pets, and heating appliances near the sensor can cause false triggers. Check the sensor placement and angle to avoid pointing at heat sources.

easy 5 min 138 views

How Do I Use the Eve Flare Portable Light?

Smart Lighting • Eve Flare

You want to use the Eve Flare portable LED light. The Eve Flare is a rechargeable wireless light that works with Apple HomeKit. Charge it via the USB-C port on the bottom of the sphere before first use (full charge takes about 6 hours). It connects via Bluetooth and can be controlled through the Eve or Apple Home app.

easy 5 min 132 views

How Do I Set Up the Eve Energy Outlet?

Smart Plugs • Eve Energy Outlet

You are setting up the Eve Energy smart outlet for the first time. Plug the Eve Energy into a wall outlet and open the Eve app on your iPhone. The outlet connects via Bluetooth initially and can use Thread if you have a Thread border router (like a HomePod mini). This guide covers plugging in, app pairing, and HomeKit configuration.

easy 5 min 93 views

How Does the Eve Room Air Quality Monitor Work?

Smart Sensors • Eve Room

You want to understand how the Eve Room indoor air quality monitor works. The Eve Room measures temperature, humidity, and VOC (volatile organic compound) levels. Place the sensor on a shelf or table away from windows and vents for accurate readings. It displays data on its built-in screen and in the Eve and Apple Home apps.

easy 5 min 77 views

How Do I Set Up Water Scheduling with Eve Aqua?

Smart Plugs • Eve Aqua

You want to set up watering schedules with the Eve Aqua smart water controller. Eve Aqua attaches to your outdoor faucet and controls water flow on a schedule. It connects via Bluetooth (or Thread if you have a Thread border router). Check that your phone is within Bluetooth range during setup. This guide covers connecting, creating schedules, and automation.

easy 5 min 75 views

How Do I Set Up the Eve Thermo Radiator Valve?

Smart Thermostats • Eve Thermo

You are installing the Eve Thermo smart radiator valve on your radiator. The Eve Thermo replaces your manual radiator valve. Check that the valve adapter included fits your radiator — most European radiators use M30x1.5 threading. Adapters for Danfoss RA and RAV are included. This guide covers checking compatibility, removing the old valve, and pairing with HomeKit.

medium 20 min 70 views