Why Won't My Ring Chime Ring When Someone Presses the Doorbell?
- Chime not linked to doorbell in Ring app device settings
- Audio settings turned down or muted in Ring app
- Chime connected to different WiFi than doorbell
Problem Description
Your Ring Chime or Chime Pro is plugged in and shows a blue light, but it does not ring or make any sound when someone presses your Ring doorbell. The doorbell itself works fine and sends notifications to your phone, but the indoor chime stays silent. This commonly happens after a WiFi change, power outage, or Ring app update.
Symptoms
- Chime shows solid blue light but makes no sound when doorbell pressed
- Phone receives doorbell notification but Chime stays silent
- Chime worked before but stopped ringing after WiFi or app update
- Chime test in Ring app plays sound but real doorbell presses do not
- Multiple Chimes in house and only one stopped working
- Chime LED flashes when doorbell pressed but no audio plays
Recognize these? Here's what usually causes it.
Common Causes
- Chime not linked to doorbell in Ring app device settings
- Audio settings turned down or muted in Ring app
- Chime connected to different WiFi than doorbell
- Do Not Disturb or motion snooze enabled on Chime
- Chime firmware update pending or failed
- Chime speaker hardware malfunction after power surge
Most fixes happen in the first 3 steps.
Factory resetting your Chime erases all settings including linked devices and custom ringtones. You will need to reconfigure everything after reset.
Step-by-Step Solution
Check Chime Linked to Doorbell
Open the Ring app and tap Devices. Select your Ring Chime and tap Linked Devices. Verify your doorbell appears in the linked devices list. If it does not appear, tap Link a Device and select your doorbell. The Chime will only ring for doorbells that are explicitly linked to it in this setting. Many users assume linking happens automatically but it requires manual setup.
Verify Audio Settings and Volume
In the Ring app go to your Chime settings and tap Chime Tones. Make sure a ringtone is selected and the volume slider is turned up. Also check Alert Tones for motion alerts. Tap the test button to confirm the Chime can produce sound. If you hear the test tone but not real doorbell presses the issue is linking not hardware.
Disable Do Not Disturb Mode
Check if Do Not Disturb or Motion Snooze is enabled. Go to your Chime in the Ring app and look for a crescent moon icon or snooze indicator. If enabled tap to disable it. Do Not Disturb silences the Chime completely and some users accidentally enable it without realizing.
Power Cycle the Chime
Unplug your Ring Chime from the wall outlet and wait 30 seconds. Plug it back in and wait for the front light to turn solid blue indicating it has reconnected to WiFi. Test the doorbell again. A simple power cycle clears temporary software glitches that can cause the Chime to stop responding to doorbell events.
Factory Reset If Still Silent
If the Chime still will not ring press and hold the button on the side for 15 seconds until the light flashes. This factory resets the Chime. Open the Ring app tap Set Up a Device and set up the Chime as new. Re-link it to your doorbell after setup completes. This clears any corrupted settings preventing audio playback.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
If you have multiple Ring Chimes make sure each one is individually linked to your doorbell. Linking one Chime does not automatically link others.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Chime not linked to doorbell in Ring app device
- Audio settings turned down or muted in Ring app
- Chime connected to different WiFi than doorbell
- Do Not Disturb or motion snooze enabled on Chime
- Chime firmware update pending or failed
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
Roborock provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Ring Chime.
Source: roborock.com
Need More Help? Roborock Support
Note: The contact information below connects you directly to Roborock's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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