Innr Troubleshooting Guides

Find solutions for all your Innr smart home device issues. Browse 29 troubleshooting guides across 2 device categories.

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All Innr Troubleshooting Guides (29)

How Do I Pair My Innr Smart Bulb via Zigbee?

Smart Lighting • Innr Smart Bulb

Your Innr smart bulb will not pair with your Zigbee hub. Innr bulbs are Zigbee-only lights with no WiFi, so they join a Zigbee coordinator such as a Philips Hue Bridge, SmartThings, an Echo with a built-in Zigbee hub, or a deCONZ/Hubitat setup. Pairing fails when the bulb is not reset into pairing mode, sits too far from the hub, is still bound to another network, or is wired to a dimmer.

easy 10 minutes 278 views

Why Won't My Innr Smart Plug Pair via Zigbee?

Smart Plugs • Innr Smart Plug

Your Innr smart plug will not pair with your Zigbee hub. The Innr plug is Zigbee-only (no WiFi) and joins a Zigbee coordinator such as a Hue Bridge, SmartThings, an Echo with built-in Zigbee, or deCONZ/Hubitat, while also acting as a Zigbee repeater. Pairing fails when the plug is not reset, is too far from the hub, the hub is full, or the outlet is not powered.

easy 5 min 171 views

Why Won't My Innr Bulb Pair with Hue?

Smart Lighting • Innr Smart Bulb

Your Innr smart bulb will not pair with your Philips Hue Bridge. Innr bulbs are Zigbee lights (they have no WiFi of their own) and join the Hue Bridge like a Hue bulb, so pairing fails when the bulb was not reset into pairing mode, it is too far from the bridge, the bridge is full, or you are searching the wrong way in the Hue app.

easy 5 min 164 views

Why Won't My Innr Smart Plug Pair with the Hue Bridge?

Smart Plugs • Innr Smart Plug

Your Innr smart plug will not pair with your Philips Hue Bridge. The Innr plug is a Zigbee device that joins the Hue Bridge like a Hue accessory and also acts as a Zigbee repeater, so pairing fails when the plug was not reset, it is too far from the bridge, the bridge is full, or the Zigbee mesh is weak.

medium 15 minutes 162 views

How Do I Set Up Innr Outdoor Spot Lights?

Smart Lighting • Innr Outdoor Spot

You are setting up Innr outdoor spot lights for landscape or accent lighting. Plan your outdoor layout and cable runs before installing — the spot lights connect in a daisy chain from a single power supply. Each spot connects to the next via extension cables. This guide covers planning the layout, running cables, connecting spots, and Zigbee pairing.

medium 20 min 123 views

Why Does My Innr Bulb Only Show Warm White?

Smart Lighting • Innr Smart Bulb

Your Innr smart bulb only displays warm white light and won't show colors. Not all Innr bulb models support color — check your model number. Innr makes tunable white bulbs (warm to cool white only) and full RGB color bulbs. Tunable white models cannot display colors regardless of settings. This guide covers identifying your bulb model and its capabilities.

easy 10 minutes 111 views

How Do I Migrate My Innr Devices to Zigbee 3.0?

Smart Lighting • Innr Smart Bulb

You want to migrate your Innr devices to Zigbee 3.0 for better compatibility and mesh networking. Zigbee 3.0 adds cross-platform compatibility — devices certified for 3.0 work with any Zigbee 3.0 hub regardless of brand. Most newer Innr devices already support Zigbee 3.0. This guide covers understanding the changes, checking device compatibility, and re-pairing.

easy 10 min 87 views

Why Does My Innr Light Strip Keep Disconnecting?

Smart Lighting • Innr Flex Light

Your Innr light strip keeps disconnecting from your Zigbee hub. The light strip controller communicates via Zigbee, and distance or obstacles between the strip and the nearest Zigbee repeater affect signal quality. Check the Zigbee signal path — walls, floors, and metal objects weaken the signal. This guide covers checking signal, adding repeaters, and re-pairing.

medium 15 min 80 views

How Do I Set Up the Innr Outdoor Smart Plug?

Smart Plugs • Innr Outdoor Plug

You are setting up the Innr outdoor smart plug for outdoor lighting control. The plug connects to your Zigbee hub (Philips Hue bridge, SmartThings, or other Zigbee coordinator) and is weather-resistant for outdoor use. Pair it with your hub first, then plug your outdoor lights into it. This guide covers Zigbee pairing, mounting, and scheduling.

easy 10 min 73 views

How to Extend Innr Zigbee Range with Repeaters

Smart Lighting • Innr Smart Lighting

Your far-away Innr bulbs or plugs are unreachable or unreliable because they are at the edge of your Zigbee range. Zigbee is a self-healing mesh where mains-powered devices relay the signal, so you extend range by adding powered repeaters between the hub and the dead zone, not by moving the router.

easy 20-30 minutes 0 views

How to Install, Cut, and Connect an Innr Flex Light Strip

Smart Lighting • Innr Flex Light Strip

You are installing an Innr Flex light strip and need to route it, cut it to length, connect extensions, and pair it, without killing a section. The Flex strip runs from a controller and power supply, can be cut only on marked points, and joins your Zigbee hub, so the keys are cutting in the right place, seating connectors, and powering the controller correctly.

medium 30-45 minutes 0 views

How to Pair Innr Bulbs to an Echo with Built-in Zigbee

Smart Lighting • Innr Smart Bulb

You want to control Innr bulbs with Alexa using an Echo that has a built-in Zigbee hub, without a separate bridge. Certain Echo models act as a Zigbee hub, so you reset the Innr bulb and let Alexa discover it directly. The Echo's Zigbee hub is basic, though, so features like full color may be limited compared with a Hue Bridge.

easy 10-20 minutes 0 views

How to Remove an Innr Bulb from a Hue Bridge

Smart Lighting • Innr Smart Bulb

You want to remove an Innr bulb from your Hue Bridge, to move it to another hub, troubleshoot it, or retire it. Deleting the light in the Hue app removes it from the bridge, but it does not reset the bulb, so to reuse it elsewhere you also power-cycle it into pairing mode.

easy 5-10 minutes 0 views

How to Reset an Innr Smart Bulb (Won't Reset?)

Smart Lighting • Innr Smart Bulb

You need to factory reset your Innr bulb so it will pair with a new hub or re-pair after dropping off, but the reset is not taking. Innr bulbs reset by cycling their power a specific number of times, and it fails when the timing is off, the bulb is on a dimmer, or the switch does not fully cut power between cycles.

easy 5-10 minutes 0 views

How to Update Innr Bulb Firmware (via Hue or Your Hub)

Smart Lighting • Innr Smart Bulb

You want to update your Innr device firmware to fix flashing, dropouts, or missing features, but Innr bulbs have no app of their own, so they update through the Zigbee hub they are joined to. On a Philips Hue Bridge this happens in the Hue app's software update, and the device must stay powered during the update.

easy 15-30 minutes 0 views

Innr Bulb Blinking or Flashing on Its Own?

Smart Lighting • Innr Smart Bulb

Your Innr bulb blinks, flashes, or pulses by itself without a command. Depending on the pattern, this is usually the bulb dropping off and rejoining the Zigbee network, a wall dimmer or loose socket disrupting power, old firmware, or an automation or group command briefly flashing it.

easy 15-25 minutes 0 views

Innr Bulb Flickering? Don't Use It on a Wall Dimmer

Smart Lighting • Innr Smart Bulb

Your Innr bulb flickers, strobes, or behaves erratically, and its wireless control is unreliable. The most common cause is a wall dimmer: Innr smart bulbs are not compatible with dimmer switches, because they dim themselves over Zigbee and the electronic dimming from a wall dimmer disrupts both the light and the Zigbee signal.

easy 10-20 minutes 0 views

Innr Bulb Not Dimming Smoothly or Won't Go Low?

Smart Lighting • Innr Smart Bulb

Your Innr bulb dims in steps, flickers at low brightness, will not go as dim as you want, or jumps unevenly. Because Innr bulbs dim themselves over Zigbee, smooth dimming depends on the bulb not being on a wall dimmer, the minimum-brightness limits of the bulb, and current firmware, rather than any wall control.

easy 10-20 minutes 0 views

Innr Bulb Only Works When the Wall Switch Is On?

Smart Lighting • Innr Smart Bulb

Your Innr bulb only responds when the wall switch is on, and goes dead in the app whenever someone flips that switch off. This is not a fault: smart bulbs need constant power to stay on the Zigbee network. The fix is to keep the switch on and control the bulb wirelessly, or to change how the switch works.

easy 15-30 minutes 0 views

Innr Bulb Shows Unreachable or Offline in Hue?

Smart Lighting • Innr Smart Bulb

Your Innr bulb shows as unreachable or offline in the Hue app (or your Zigbee hub), so it will not respond to commands. Because Innr bulbs communicate over the Zigbee mesh, unreachable almost always means the bulb lost its signal path to the hub, from a switched-off circuit, weak mesh, interference, or a bulb that needs re-adding.

easy 15-25 minutes 0 views

Innr Bulb Won't Turn On at All? Dead Bulb Checklist

Smart Lighting • Innr Smart Bulb

Your Innr bulb will not light up at all, from the app or otherwise. Before assuming the bulb is dead, rule out the simple things: the wall switch is off, the socket has no power, the bulb dropped off the hub, or a dimmer is on the circuit. A genuinely dead bulb is the last conclusion, not the first.

easy 10-15 minutes 0 views

Innr Bulbs Out of Sync in a Group?

Smart Lighting • Innr Smart Bulb

Your Innr bulbs in the same group do not match: some are on and some off, or they show different colors or brightness after one command. This usually means one or more bulbs missed the group command because of a weak Zigbee mesh, mixed bulb models, or a scene conflict, rather than a broken bulb.

easy 15-25 minutes 0 views

Innr Bulbs Slow to Respond or Laggy?

Smart Lighting • Innr Smart Bulb

Your Innr bulbs react a second or two after you tap a command, or lag noticeably with voice and automations. Zigbee is normally near-instant, so lag points to a congested or weak mesh, interference with WiFi, a distant device making many hops, or the command path going through the cloud rather than locally.

easy 15-25 minutes 0 views

Innr Bulbs Turn On by Themselves After a Power Outage?

Smart Lighting • Innr Smart Bulb

Your Innr bulbs snap on at full brightness whenever power is restored after an outage or a flipped breaker, even if they were off. This is the default behavior of Zigbee smart bulbs, which turn on when they suddenly get power so you are never left in the dark. On a Hue Bridge and some other hubs you can change this power-on behavior.

easy 10-15 minutes 0 views

Innr Color Bulb Not Changing Color?

Smart Lighting • Innr Smart Bulb

Your Innr bulb will not change to colors, or the color you pick does not show. First rule out the obvious: many Innr bulbs are white-only. If you do have a color (RGBW) model, the cause is usually how it was added to the hub, grouping, or firmware, rather than a broken bulb.

easy 10-20 minutes 0 views

Innr GU10 Spots Randomly Flashing or Acting Weird?

Smart Lighting • Innr Smart Spot

Your Innr GU10 spotlights flash, blink, or behave randomly, turning on or changing on their own, especially in a group on a Hue Bridge. This is usually old bulb firmware (a known GU10 quirk), a wall dimmer on the circuit, loose GU10 pins in the socket, or a weak Zigbee mesh causing the spots to drop and rejoin.

easy 15-25 minutes 0 views

Innr Outdoor Lights Not Working? Power and Zigbee Fixes

Smart Lighting • Innr Outdoor Lighting

Your Innr outdoor lights will not turn on, only some light up, or they keep dropping off the hub. Outdoor Innr systems run from a single power supply in a daisy chain and control over Zigbee, so problems come from the power supply and connectors, the outdoor Zigbee signal, cold or wet weather, or a tripped outlet.

medium 20-40 minutes 0 views

Innr Smart Plug Energy Monitoring Not Showing?

Smart Plugs • Innr Smart Plug

You want to see the power and energy your Innr smart plug measures, but no usage data appears. Only certain Innr plug models have energy monitoring, and just as importantly, the hub has to support and display it, the Philips Hue app does not show energy data even though the plug measures it.

easy 10-20 minutes 0 views

Innr Smart Plug Offline or Not Responding?

Smart Plugs • Innr Smart Plug

Your Innr smart plug shows offline or will not switch its outlet on and off from the app. The plug is a Zigbee device (and a repeater), so offline usually means it lost power or its Zigbee link, from a switched outlet, weak mesh, a needed reset, or interference, rather than a failed plug.

easy 10-20 minutes 0 views