eufy Security Troubleshooting Guides

Find solutions for all your eufy Security smart home device issues. Browse 35 troubleshooting guides across 7 device categories.

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All eufy Security Troubleshooting Guides (35)

Why Won't My eufy Camera Solar Panel Charge?

Security Cameras • eufy Camera

Your eufy camera solar panel is not charging the camera battery. Check the USB connection between the panel and the camera — the cable plugs into the charging port on the back of the camera. The panel needs at least 3-4 hours of direct sunlight daily. This guide covers checking the cable, panel positioning, and expected charging performance.

easy 15 min 1056 views

Why Does My eufy HomeBase 2 Keep Going Offline?

Smart Hubs • eufy HomeBase 2

Your eufy HomeBase 2 or HomeBase 3 keeps going offline and disconnecting from your network. When the HomeBase is offline all connected eufy cameras and doorbells stop recording and cannot be accessed remotely. The HomeBase LED may show a flashing red or yellow light instead of the normal steady blue indicating a network communication failure.

medium 15-20 minutes 602 views

Why Does My eufy RoboVac Keep Stopping and Beeping With Errors

Robot Vacuums • eufy RoboVac

Your eufy RoboVac stops mid-clean beeping with error codes. eufy does not make it easy to look up what beep codes mean. Each pattern indicates a specific problem and most are fixed in minutes with simple cleaning.

easy 5-15 minutes 422 views

Why Is My eufy Camera Missing Motion Events?

Security Cameras • eufy Camera

Your eufy camera is missing motion events that should be triggering recordings and alerts. Check motion sensitivity and activity zones in the eufy app — if sensitivity is too low or the activity zone doesn't cover the right area, events are missed. Wire-free cameras also have a wake delay between events.

easy 5 min 398 views

Why Does My eufy Camera Keep Going Offline Every Night

Security Cameras • eufy Security Camera

Your eufy camera keeps disconnecting overnight and shows offline every morning. You wake up to find hours of missing footage during critical overnight hours. The root cause is almost always router WiFi power-saving settings that kick devices off during low-activity hours. eufy support rarely provides this fix.

medium 15-20 minutes 382 views

Why Did the eufy HomeBase 3 Firmware Update Break My Camera Recordings and Local Storage Archiving?

Security Cameras • eufy HomeBase 3

After the eufy HomeBase 3 received a firmware update your camera recordings are broken. Local storage archiving is limited to only the current day and you cannot back up or access older recordings on the HomeBase internal storage or USB drive. eufy tech support has confirmed on Reddit that the firmware update to version 3.2.7.8 broke the archiving function on HomeBase 3. This is a major security issue because without cloud subscription the HomeBase local storage is the only way to retain camera footage. All cameras connected to the HomeBase 3 are affected including eufyCam 3, eufyCam 3C, and eufyCam S3 Pro.

easy 15-20 minutes 357 views

Why Won't My eufy Camera Connect During Setup?

Security Cameras • eufy Security Camera

Setting up a eufy camera means connecting it to your network — either directly to 2.4GHz WiFi or through a HomeBase — and adding it in the eufy Security app. This covers setup failing: the camera won't connect, the app can't find it, or QR scanning fails.

medium 10-15 minutes 333 views

Why Is My eufy HomeBase Storage Full?

Smart Hubs • eufy HomeBase

Your eufy HomeBase internal storage is full and can no longer save new recordings. Check storage usage in the eufy Security app under the HomeBase settings. The HomeBase stores video clips locally (16GB built-in on most models). When full, old clips must be deleted or the storage expanded with a USB hard drive connected to the USB port on the back.

easy 10 minutes 314 views

Why Is My eufy SoloCam S340 Solar Panel Not Charging the Camera?

Security Cameras • eufy SoloCam S340

Your eufy SoloCam S340 has an integrated solar panel but the battery keeps draining. The camera is supposed to be maintenance-free with solar power but you are still getting low battery warnings. The solar panel does not seem to generate enough power to keep the camera charged.

easy 15-20 minutes 291 views

Why Won't My eufy Doorbell Chime Ring?

Video Doorbells • eufy Video Doorbell

When a eufy video doorbell rings your phone but not an audible chime (or vice versa), the chime path is the issue. This covers no chime — mechanical, wireless, or app — usually a chime setup, power, or compatibility problem.

medium 15 minutes 269 views

How Do I Set Up the eufy SoloCam S340 Dual Lens?

Security Cameras • eufy SoloCam S340

You are setting up the eufy SoloCam S340 dual-lens camera. The S340 has two lenses — a wide-angle lens and a telephoto lens that provides 8x hybrid zoom. Charge the camera fully via USB-C on the back before mounting. It connects directly to WiFi and stores footage on-device. This guide covers charging, mounting with the included bracket, and app setup.

easy 15 minutes 268 views

Why Is My eufy RoboVac Mop Not Scrubbing or Cleaning Floors Properly

Robot Vacuums • eufy RoboVac Mop

Your eufy robot vacuum mop mode runs but floors remain dirty with visible streaks, spots, or dried stains. The mop pad rotates or vibrates but does not actually scrub the floor clean. Water dispenses from the tank but the cleaning results are poor compared to manual mopping.

easy 10-15 minutes 258 views

How Do I Set Up the eufy HomeBase 3?

Security Cameras • eufy HomeBase 3

You are setting up the eufy HomeBase 3 for the first time. Connect the HomeBase 3 to your router using the included Ethernet cable (port on the back). The HomeBase provides local storage (16GB built-in, expandable via USB HDD on the back) and connects to eufy cameras and sensors. This guide covers Ethernet connection, app pairing, and adding cameras.

easy 15 min 251 views

How to Set Up Eufy Video Doorbell E340 With an Existing Mechanical Chime

Video Doorbells • Eufy Video Doorbell E340

The Eufy E340 supports wiring into an existing mechanical chime but needs the included power kit wired correctly. This guide installs the doorbell and chime controller, enables chime ring-through, and verifies dual-camera operation after setup.

medium 30-45 minutes 238 views

Why Won't My eufy Indoor Camera Record Events?

Security Cameras • eufy Indoor Cam

A eufy indoor camera showing live video but not saving recordings usually has a storage or detection gap. This covers recordings not being saved — no clips, motion not recorded, or storage problems.

easy 10 minutes 230 views

Why Is My eufy X10 Pro Omni Auto-Empty Station Not Emptying the Dustbin

Robot Vacuums • eufy RoboVac X10 Pro Omni

Your eufy X10 Pro Omni runs its cleaning cycle and returns to the dock, but the auto-empty station does not vacuum out the dustbin. You hear no suction sound, or the station runs briefly but the dustbin remains full. This prevents hands-free operation and causes the robot to stop mid-clean when the bin overflows.

easy 10-15 minutes 201 views

Why Is My eufy Outdoor Camera Battery Draining So Fast?

Security Cameras • eufy Outdoor Camera

Your eufy outdoor camera battery is draining much faster than expected. The biggest factor is motion event frequency — each trigger wakes the camera, records, and uploads. Check how many events are triggering per day in the eufy app. Reducing motion sensitivity and narrowing the detection zone extends battery life significantly.

easy 10 minutes 183 views

Why Won't My eufy Video Doorbell Dual Detect Packages on the Ground?

Video Doorbells • eufy Video Doorbell Dual

Your eufy Video Doorbell Dual has a secondary camera for package detection but it does not alert you when packages are delivered. The delivery driver shows up on the main camera but packages left on the ground are missed. You bought the Dual specifically for the package camera but it seems useless.

easy 15-20 minutes 170 views

Why Won't My eufy Smart Lock Auto-Lock Feature Work Properly

Smart Locks • eufy Smart Lock

Your eufy smart lock auto-lock is not working. The door should lock automatically after a set time period but stays unlocked. You leave the house thinking it locked behind you but come home to find the door unlocked. Auto-lock relies on the lock knowing the door is closed and some eufy models use a sensor that must be properly calibrated.

easy 5-10 minutes 169 views

How Do I Set Up the eufy Video Doorbell Dual?

Video Doorbells • eufy Video Doorbell Dual

You are setting up the eufy Video Doorbell Dual (with two cameras — one front-facing and one downward-facing for package detection). Choose the correct dual-camera model setup flow in the eufy Security app. The doorbell connects to existing doorbell wiring or can use the included battery pack. This guide covers the dual-camera model flow, wiring, and app setup.

easy 10 min 163 views

How Do I Set Up the eufy SoloCam E40?

Security Cameras • eufy SoloCam E40

You are setting up the eufy SoloCam E40 for the first time. The E40 is a wire-free outdoor camera with built-in storage (8GB on-device). Charge the camera fully via the USB-C port on the back before mounting. It connects directly to 2.4GHz WiFi without needing a HomeBase. This guide covers charging, WiFi pairing, and mounting.

easy 10 min 159 views

Why Is My eufy Camera Night Vision Blurry?

Security Cameras • eufy Security Camera

Your eufy security camera produces blurry washed out or extremely dark footage during nighttime recording. Daytime video looks fine but when night vision activates the image becomes unusable with glare spots hazy areas or no visible detail beyond a few feet. This makes overnight security monitoring ineffective and is caused by lens obstructions IR reflection issues or incorrect camera settings.

easy 10-15 minutes 136 views

Why Does My eufy Video Doorbell 2K Keep Alerting About the Same Package All Day

Video Doorbells • eufy Video Doorbell 2K

Your eufy Video Doorbell 2K package detection feature sends you repeated alerts for the same package sitting on your porch. Instead of a single notification when delivered, you get alerts every few minutes all day long. The constant notifications are annoying and drain your battery.

easy 10-15 minutes 131 views

Why Won't Quick Gestures Work on My Nest Hub?

Home Security Systems • Google Nest Hub 2nd Gen

Quick Gestures on your Google Nest Hub (2nd gen) are not working. Quick Gestures lets you control the hub by waving your hand in front of the screen to pause music, snooze alarms, or stop timers. The feature must be enabled in the Google Home app under the device's Recognition & Sharing settings. The camera on the hub must not be physically switched off.

easy 5 minutes 130 views

How Do I Schedule My eufy RoboVac?

Smart Sensors • eufy RoboVac

You want to set up cleaning schedules on your eufy RoboVac. Schedules are created in the eufy Clean app and let you program the robot to clean automatically at specific times and days. You can set different schedules for different cleaning modes and rooms (on supported models). This guide covers creating, editing, and managing schedules.

easy 5 min 126 views

Why Won't My eufy Doorbell Detect People?

Video Doorbells • Eufy Video Doorbell

eufy doorbell person detection uses on-device AI to alert you specifically to people rather than every motion. This covers person detection not working — no person alerts, everything triggering, or the feature seeming off.

easy 10 minutes 119 views

Why Won't My eufy Indoor Cam S350 Pan and Tilt Smoothly?

Security Cameras • eufy Indoor Cam S350

Your eufy Indoor Cam S350 pan and tilt movements are jerky, stuck, or not responding. The camera should smoothly track motion or respond to manual controls but it stutters, makes grinding noises, or does not move at all. The motorized head seems to be malfunctioning.

easy 10-15 minutes 119 views

How Do I Set Up the eufy Video Smart Lock?

Smart Locks • eufy Video Smart Lock

You are installing the eufy Video Smart Lock on your front door. The lock combines a smart deadbolt with a built-in camera and fingerprint reader on the exterior keypad. Check that your door fits the lock requirements (door thickness 1-3/8" to 2", standard bore hole). This guide covers compatibility, installation, and app setup.

medium 20 min 106 views

Why Won't My eufy SoloCam S40 Solar Panel Charge?

Security Cameras • Eufy SoloCam S40

The eufy SoloCam S40 has an integrated solar panel that keeps its battery topped up from daylight. This covers solar charging problems — the battery not holding, draining despite sun, or the panel seeming ineffective.

easy 20 minutes 94 views

Why Did My eufy Smart Lock Fingerprint Sensor Stop Recognising Fingerprints After the 2.0.9.6 Firmware Update?

Smart Locks • eufy Smart Lock

After the firmware 2.0.9.6 update through the eufy Security app your eufy smart lock fingerprint sensor has stopped recognising registered fingerprints. The sensor either does not activate when you place your finger on it or it activates but always shows access denied even for previously working fingerprints. The lock still works with pin codes and the eufy app but the fingerprint reader is essentially dead. This has been reported on Reddit for the eufy C220 and C210 models where the firmware update appears to wipe or corrupt the stored fingerprint templates. The sensor hardware itself is not damaged but the firmware change has broken the biometric matching process.

easy 10-15 minutes 83 views

Why Won't My Nest Hub Max Camera Work for Video Calls?

Home Security Systems • Google Nest Hub Max

Your Nest Hub Max camera won't work for video calls through Google Duo or Google Meet. Check the camera privacy setting first — the physical switch on the back of the Nest Hub Max disables the camera hardware entirely when switched off (orange indicator visible). The camera must also have permissions enabled in the Google Home app.

easy 5 minutes 79 views

Does the eufy Battery Doorbell Record in 2K?

Video Doorbells • Eufy Battery Doorbell

The eufy Battery Doorbell 2K records in 2K, but streams and clips can look soft, low-res, or laggy. This covers image-quality issues — blurry or downscaled video — usually tied to WiFi/HomeBase signal and bandwidth rather than the camera.

easy 5 minutes 64 views

Why Is My Nest Hub Photo Frame Missing Photos?

Home Security Systems • Google Nest Hub

Your Nest Hub photo frame is not showing all your photos or some photos are missing from the slideshow. Check the photo source in the Google Home app — the Nest Hub can display photos from Google Photos albums, recent highlights, or art gallery. If using Google Photos, the selected album may not include all your photos, or face grouping may be filtering some out.

easy 10 minutes 64 views

What Does the Eufy RoboVac X9 Pro Error Code E08 Mean and How to Fix It

Robot Vacuums • Eufy RoboVac X9 Pro

Eufy X9 Pro error E08 signals a side wheel or main motor obstruction. This guide walks through flipping the robot, inspecting wheels, clearing hair wraps, and confirming correct recovery so the robot returns to normal cleaning.

easy 15-20 minutes 56 views

How to Mount a EufyCam 3C Solar Panel for Reliable Charging

Security Cameras • EufyCam 3C

EufyCam 3C can stay charged with the official solar panel if mounted with proper sun exposure. This guide picks placement, mounts the bracket, and secures the cable for stable charging.

easy 25-40 minutes 28 views