eufy Security Troubleshooting Guides

Find solutions for all your eufy Security smart home device issues. Browse 35 troubleshooting guides across 7 device categories.

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All eufy Security Troubleshooting Guides (35)

Why Is My eufy Camera Missing Motion Events?

Security Cameras • eufy Camera

Your eufy Security eufy Camera is not detecting motion correctly or sending false alerts. When this happens, you lose the ability to control the eufy Camera through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Camera works reliably again.

easy 5 min 289 views

Why Does My eufy RoboVac Keep Stopping and Beeping With Errors

Robot Vacuums • eufy RoboVac

Your eufy RoboVac stops mid-clean beeping with error codes. eufy does not make it easy to look up what beep codes mean. Each pattern indicates a specific problem and most are fixed in minutes with simple cleaning.

easy 5-15 minutes 253 views

Why Won't My eufy Camera Solar Panel Charge?

Security Cameras • eufy Camera

Your eufy Security eufy Camera is not capturing video or providing a reliable live feed. When this happens, you lose the ability to control the eufy Camera through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Camera works reliably again.

easy 15 min 230 views

Why Does My eufy HomeBase 2 Keep Going Offline?

Smart Hubs • eufy HomeBase 2

Your eufy HomeBase 2 or HomeBase 3 keeps going offline and disconnecting from your network. When the HomeBase is offline all connected eufy cameras and doorbells stop recording and cannot be accessed remotely. The HomeBase LED may show a flashing red or yellow light instead of the normal steady blue indicating a network communication failure.

medium 15-20 minutes 201 views

Why Does My eufy Camera Keep Going Offline Every Night

Security Cameras • eufy Security Camera

Your eufy camera keeps disconnecting overnight and shows offline every morning. You wake up to find hours of missing footage during critical overnight hours. The root cause is almost always router WiFi power-saving settings that kick devices off during low-activity hours. eufy support rarely provides this fix.

medium 15-20 minutes 198 views

Why Won't My eufy Doorbell Chime Ring?

Video Doorbells • eufy Video Doorbell

Your eufy Security eufy Video Doorbell has stopped working properly. This prevents you from controlling the eufy Video Doorbell through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

medium 15 minutes 190 views

Why Won't My eufy Indoor Camera Record Events?

Security Cameras • eufy Indoor Cam

Your eufy Security eufy Indoor Cam is not connecting to your network. This prevents you from controlling the eufy Indoor Cam through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

easy 10 minutes 168 views

Why Won't My eufy Camera Connect During Setup?

Security Cameras • eufy Security Camera

Your eufy Security Camera is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the Camera through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Camera works reliably again.

medium 10-15 minutes 159 views

Why Is My eufy Outdoor Camera Battery Draining So Fast?

Security Cameras • eufy Outdoor Camera

Your eufy Security eufy Outdoor Camera is experiencing battery drain or power issues that affect its reliability. When this happens, you lose the ability to control the eufy Outdoor Camera through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Outdoor Camera works reliably again.

easy 10 minutes 149 views

How Do I Set Up the eufy HomeBase 3?

Security Cameras • eufy HomeBase 3

Your eufy Security eufy HomeBase 3 is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the eufy HomeBase 3 through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy HomeBase 3 works reliably again.

easy 15 min 127 views

How Do I Set Up the eufy Video Doorbell Dual?

Video Doorbells • eufy Video Doorbell Dual

Your eufy Security eufy Video Doorbell Dual is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the eufy Video Doorbell Dual through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Video Doorbell Dual works reliably again.

easy 10 min 124 views

Why Is My eufy X10 Pro Omni Auto-Empty Station Not Emptying the Dustbin

Robot Vacuums • eufy RoboVac X10 Pro Omni

Your eufy X10 Pro Omni runs its cleaning cycle and returns to the dock, but the auto-empty station does not vacuum out the dustbin. You hear no suction sound, or the station runs briefly but the dustbin remains full. This prevents hands-free operation and causes the robot to stop mid-clean when the bin overflows.

easy 10-15 minutes 123 views

How Do I Set Up the eufy SoloCam S340 Dual Lens?

Security Cameras • eufy SoloCam S340

Your eufy Security eufy SoloCam S340 is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the eufy SoloCam S340 through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy SoloCam S340 works reliably again.

easy 15 minutes 121 views

Why Is My eufy RoboVac Mop Not Scrubbing or Cleaning Floors Properly

Robot Vacuums • eufy RoboVac Mop

Your eufy robot vacuum mop mode runs but floors remain dirty with visible streaks, spots, or dried stains. The mop pad rotates or vibrates but does not actually scrub the floor clean. Water dispenses from the tank but the cleaning results are poor compared to manual mopping.

easy 10-15 minutes 121 views

How Do I Set Up the eufy SoloCam E40?

Security Cameras • eufy SoloCam E40

Your eufy Security eufy SoloCam E40 is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the eufy SoloCam E40 through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy SoloCam E40 works reliably again.

easy 10 min 113 views

Why Is My eufy HomeBase Storage Full?

Smart Hubs • eufy HomeBase

Your eufy Security eufy HomeBase is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the eufy HomeBase through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart hubs devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy HomeBase works reliably again.

easy 10 minutes 107 views

Why Won't Quick Gestures Work on My Nest Hub?

Home Security Systems • Google Nest Hub 2nd Gen

Your eufy Security Google Nest Hub 2nd Gen has stopped working properly and is not performing its normal functions. When this happens, you lose the ability to control the Google Nest Hub 2nd Gen through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with home security systems devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Google Nest Hub 2nd Gen works reliably again.

easy 5 minutes 105 views

Why Won't My eufy Doorbell Detect People?

Video Doorbells • Eufy Video Doorbell

Your eufy Security Eufy Video Doorbell is not responding to commands. This prevents you from controlling the Eufy Video Doorbell through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

easy 10 minutes 100 views

Why Won't My eufy Smart Lock Auto-Lock Feature Work Properly

Smart Locks • eufy Smart Lock

Your eufy smart lock auto-lock is not working. The door should lock automatically after a set time period but stays unlocked. You leave the house thinking it locked behind you but come home to find the door unlocked. Auto-lock relies on the lock knowing the door is closed and some eufy models use a sensor that must be properly calibrated.

easy 5-10 minutes 93 views

How Do I Schedule My eufy RoboVac?

Smart Sensors • eufy RoboVac

Your eufy Security eufy RoboVac is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the eufy RoboVac through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart sensors devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy RoboVac works reliably again.

easy 5 min 90 views

Why Is My eufy Camera Night Vision Blurry?

Security Cameras • eufy Security Camera

Your eufy security camera produces blurry washed out or extremely dark footage during nighttime recording. Daytime video looks fine but when night vision activates the image becomes unusable with glare spots hazy areas or no visible detail beyond a few feet. This makes overnight security monitoring ineffective and is caused by lens obstructions IR reflection issues or incorrect camera settings.

easy 10-15 minutes 81 views

How Do I Set Up the eufy Video Smart Lock?

Smart Locks • eufy Video Smart Lock

Your eufy Security eufy Video Smart Lock is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the eufy Video Smart Lock through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Video Smart Lock works reliably again.

medium 20 min 77 views

Why Does My eufy Video Doorbell 2K Keep Alerting About the Same Package All Day

Video Doorbells • eufy Video Doorbell 2K

Your eufy Video Doorbell 2K package detection feature sends you repeated alerts for the same package sitting on your porch. Instead of a single notification when delivered, you get alerts every few minutes all day long. The constant notifications are annoying and drain your battery.

easy 10-15 minutes 75 views

Why Won't My eufy SoloCam S40 Solar Panel Charge?

Security Cameras • Eufy SoloCam S40

Your eufy Security Eufy SoloCam S40 has stopped working properly. This prevents you from controlling the Eufy SoloCam S40 through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

easy 20 minutes 69 views

Why Won't My Nest Hub Max Camera Work for Video Calls?

Home Security Systems • Google Nest Hub Max

Your eufy Security Google Nest Hub Max has stopped working properly and is not performing its normal functions. When this happens, you lose the ability to control the Google Nest Hub Max through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with home security systems devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Google Nest Hub Max works reliably again.

easy 5 minutes 57 views

Why Is My Nest Hub Photo Frame Missing Photos?

Home Security Systems • Google Nest Hub

Your eufy Security Google Nest Hub is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the Google Nest Hub through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with home security systems devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Google Nest Hub works reliably again.

easy 10 minutes 50 views

Why Won't My eufy Video Doorbell Dual Detect Packages on the Ground?

Video Doorbells • eufy Video Doorbell Dual

Your eufy Video Doorbell Dual has a secondary camera for package detection but it does not alert you when packages are delivered. The delivery driver shows up on the main camera but packages left on the ground are missed. You bought the Dual specifically for the package camera but it seems useless.

easy 15-20 minutes 48 views

Does the eufy Battery Doorbell Record in 2K?

Video Doorbells • Eufy Battery Doorbell

Your eufy Security Eufy Battery Doorbell is not connecting to your network. This prevents you from controlling the Eufy Battery Doorbell through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

easy 5 minutes 45 views

Why Is My eufy SoloCam S340 Solar Panel Not Charging the Camera?

Security Cameras • eufy SoloCam S340

Your eufy SoloCam S340 has an integrated solar panel but the battery keeps draining. The camera is supposed to be maintenance-free with solar power but you are still getting low battery warnings. The solar panel does not seem to generate enough power to keep the camera charged.

easy 15-20 minutes 36 views

What Does the Eufy RoboVac X9 Pro Error Code E08 Mean and How to Fix It

Robot Vacuums • Eufy RoboVac X9 Pro

Eufy X9 Pro error E08 signals a side wheel or main motor obstruction. This guide walks through flipping the robot, inspecting wheels, clearing hair wraps, and confirming correct recovery so the robot returns to normal cleaning.

easy 15-20 minutes 33 views

Why Won't My eufy Indoor Cam S350 Pan and Tilt Smoothly?

Security Cameras • eufy Indoor Cam S350

Your eufy Indoor Cam S350 pan and tilt movements are jerky, stuck, or not responding. The camera should smoothly track motion or respond to manual controls but it stutters, makes grinding noises, or does not move at all. The motorized head seems to be malfunctioning.

easy 10-15 minutes 33 views

Why Did My eufy Smart Lock Fingerprint Sensor Stop Recognising Fingerprints After the 2.0.9.6 Firmware Update?

Smart Locks • eufy Smart Lock

After the firmware 2.0.9.6 update through the eufy Security app your eufy smart lock fingerprint sensor has stopped recognising registered fingerprints. The sensor either does not activate when you place your finger on it or it activates but always shows access denied even for previously working fingerprints. The lock still works with pin codes and the eufy app but the fingerprint reader is essentially dead. This has been reported on Reddit for the eufy C220 and C210 models where the firmware update appears to wipe or corrupt the stored fingerprint templates. The sensor hardware itself is not damaged but the firmware change has broken the biometric matching process.

easy 10-15 minutes 25 views

How to Set Up Eufy Video Doorbell E340 With an Existing Mechanical Chime

Video Doorbells • Eufy Video Doorbell E340

The Eufy E340 supports wiring into an existing mechanical chime but needs the included power kit wired correctly. This guide installs the doorbell and chime controller, enables chime ring-through, and verifies dual-camera operation after setup.

medium 30-45 minutes 23 views

Why Did the eufy HomeBase 3 Firmware Update Break My Camera Recordings and Local Storage Archiving?

Security Cameras • eufy HomeBase 3

After the eufy HomeBase 3 received a firmware update your camera recordings are broken. Local storage archiving is limited to only the current day and you cannot back up or access older recordings on the HomeBase internal storage or USB drive. eufy tech support has confirmed on Reddit that the firmware update to version 3.6.x almost completely broke the archiving function on HomeBase 3. This is a major security issue because without cloud subscription the HomeBase local storage is the only way to retain camera footage. All cameras connected to the HomeBase 3 are affected including eufyCam 3, eufyCam 3C, and eufyCam S3 Pro.

easy 15-20 minutes 22 views

How to Mount a EufyCam 3C Solar Panel for Reliable Charging

Security Cameras • EufyCam 3C

EufyCam 3C can stay charged with the official solar panel if mounted with proper sun exposure. This guide picks placement, mounts the bracket, and secures the cable for stable charging.

easy 25-40 minutes 9 views