August Home Troubleshooting Guides

Find solutions for all your August Home smart home device issues. Browse 42 troubleshooting guides across 2 device categories.

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All August Home Troubleshooting Guides (42)

Why Won't My August Lock Fully Lock or Unlock?

Smart Locks • August Smart Lock

Calibration teaches your August lock the exact locked and unlocked positions of your deadbolt's thumbturn. When calibration has issues, the lock over- or under-turns, jams, or reports the wrong state — usually because the deadbolt binds or the thumbturn meets resistance.

medium 10-15 minutes 504 views

Why Is My August Lock Battery Draining So Fast?

Smart Locks • August Smart Lock

Your August smart lock batteries are draining much faster than the expected 3-6 months. Common causes include using non-alkaline batteries, a misaligned deadbolt that strains the motor, or excessive auto-lock/unlock cycles. This guide covers installing fresh batteries (use Energizer or Duracell AA), checking deadbolt alignment, and reducing motor strain.

easy 10 minutes 323 views

Why Won't My August Smart Lock Lock or Unlock via the App?

Smart Locks • August Smart Lock

This covers an August Smart Lock that won't work from the app at all — no lock/unlock, offline status, or the app can't reach it. The cause is usually connectivity (Bluetooth range or the WiFi bridge) or the lock needing power or calibration.

medium 10-15 minutes 214 views

Why Does My August Smart Lock Keep Unlocking by Itself When I Walk Past

Smart Locks • August Smart Lock

Your August smart lock auto-unlocks when you walk past the door inside your home or when you are nearby but not approaching the door. The auto-unlock feature uses your phone Bluetooth and GPS to detect when you arrive home and unlocks the door. But the geofence detection is imprecise and triggers from inside the home or from the driveway when you are not going to the door.

easy 5-10 minutes 205 views

How to Install August Wi-Fi Smart Lock

Smart Locks • August Wi-Fi Smart Lock

You are installing the August WiFi Smart Lock (4th Generation) — the compact round lock that connects directly to your WiFi without needing a separate August Connect bridge. This is August most popular lock because of its simple retrofit installation: it replaces only the interior side of your existing deadbolt, keeping your exterior key. The WiFi Smart Lock works with the August app, Apple HomeKit, Google Assistant, Alexa, and Samsung SmartThings. Installation takes about 10-15 minutes with just a screwdriver.

hard 45-60 minutes 197 views

Why Is My August WiFi Bridge Offline?

Smart Locks • August WiFi Bridge

Your August WiFi bridge is offline and not connecting to the August cloud. The bridge plugs into a wall outlet near your August lock and provides the WiFi connection that enables remote access. The LED on the front of the bridge indicates status: green = connected, no light = no power, blinking = connecting. This guide covers power checks and reconnection.

easy 10 min 192 views

Why Is My August Lock Activity Feed Missing Events?

Smart Locks • August Smart Lock

The August activity feed logs every lock and unlock — by app, keypad, auto-lock, or manual turn — with who and when. When entries are missing, some events don't appear, usually because the lock was offline when they happened or manual operations weren't detected.

easy 5 min 170 views

Why Won't My August Smart Lock Respond or Fails to Lock/Unlock?

Smart Locks • August Smart Lock

Your August Smart Lock does not respond to commands from the app or voice assistants. The lock may not lock or unlock when commanded or shows as offline. Auto-unlock may have stopped working. The lock operates manually but all smart features are non-functional. This is commonly caused by Bluetooth issues WiFi bridge problems low batteries or calibration issues.

medium 10-20 minutes 165 views

Why Won't My August Smart Lock Auto Unlock When I Get Home

Smart Locks • August Smart Lock

Your August auto-unlock stopped working. August blames phone settings but the real issue is usually GPS geofencing accuracy Bluetooth timing or background permissions your phone revoked after an OS update.

medium 10-15 minutes 162 views

Why Is My August Smart Lock WiFi Bridge Offline?

Smart Locks • August WiFi Bridge

Your August smart lock WiFi bridge has gone offline and you can no longer control the lock remotely through the August app. The bridge LED may show red or amber instead of solid green and the app shows the lock as offline or unavailable. Without the WiFi bridge working you lose remote lock and unlock ability auto-unlock geofencing notifications and guest access features leaving you with only Bluetooth range control.

easy 10-15 minutes 160 views

How to Install August Smart Lock Pro

Smart Locks • August Smart Lock Pro

You are installing the August Smart Lock Pro (3rd Generation) — the larger cylindrical lock with a metal body that requires a separate August Connect WiFi Bridge for remote access. Unlike the newer WiFi Smart Lock, the Pro model connects via Bluetooth only and needs the Connect bridge plugged into an outlet near the door for WiFi functionality. The Pro has Z-Wave Plus built in for SmartThings and other Z-Wave hub integration. Installation is similar to the WiFi model — it replaces only the interior deadbolt assembly — but the Connect bridge adds an extra setup step.

hard 45-60 minutes 156 views

Why Is My August Keypad Battery Draining So Fast?

Smart Locks • August Smart Keypad

Your August Keypad batteries are draining much faster than the expected 6+ months. The keypad uses Bluetooth to communicate with the August lock, and failed or repeated connection attempts drain the battery. If the keypad is mounted too far from the lock (beyond 5 feet through a door), Bluetooth signal issues cause excessive retries.

easy 5 min 145 views

Why Won't My August Lock Auto-Lock Work?

Smart Locks • August Wi-Fi Smart Lock

Auto-Lock automatically relocks the door a set time after it's unlocked, or with DoorSense once the door closes. When it doesn't work, the door stays unlocked, locks at the wrong time, or the motor jams trying — usually a DoorSense, timing, or deadbolt-alignment issue.

easy 10 minutes 141 views

How to Install Your August Smart Lock

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

This guide details the installation of the August Wi-Fi Smart Lock (4th Gen). It retrofits onto your existing deadbolt, so this guide covers preparing your current lock, attaching the August mounting plate and lock, and setting it up with the August app.

medium 20-30 min 140 views

How Do I Set Up August Keypad Entry?

Smart Locks • August Smart Keypad

You are setting up the August Keypad to control your August smart lock with PIN codes. The keypad mounts outside your door (attached with adhesive or screws) and communicates with the lock via Bluetooth. This guide covers installing the keypad, pairing it with your lock, and programming access codes in the August app.

easy 10 min 135 views

How Do I Share Guest Access on My August Smart Lock?

Smart Locks • August Smart Lock

Sharing your August Smart Lock lets others lock and unlock the door on their own phones with permissions you control. This covers setting up and troubleshooting guest access — inviting people, setting schedules, and fixing access that isn't working.

easy 10 minutes 135 views

Why Does My August DoorSense Show the Wrong Door Status?

Smart Locks • August Smart Lock

Your August DoorSense is showing the wrong door status (open when closed or vice versa). DoorSense uses a magnetic sensor built into the lock to detect if the door is open or closed. If the sensor drifts out of calibration or the DoorSense magnet on the door frame moves, it reports incorrectly. Recalibration fixes this.

easy 10 minutes 126 views

Why Won't My August Lock Guest Access Work?

Smart Locks • August Smart Lock

August guest access lets you share entry with family, guests, or service people, with always-on or scheduled permissions. This covers when guest access isn't working — invites not landing, guests unable to unlock, or schedules not applying.

easy 5 min 126 views

How Do I Set Up the August WiFi Smart Lock 4th Gen?

Smart Locks • August WiFi Smart Lock

The August WiFi Smart Lock (4th generation) has WiFi built in, so it connects directly to your router without a separate bridge. This covers general 4th-gen issues — connectivity, control, DoorSense, and setup — most of which trace to its 2.4GHz WiFi or the deadbolt.

easy 10 min 123 views

Why Is My August Smart Lock Pro Jammed?

Smart Locks • August Smart Lock Pro

Your August Home August Smart Lock Pro is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock Pro is designed to provide. Specifically, the issue involves jammed. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock Pro works reliably again.

medium 30 minutes 123 views

Why Is My August Lock Motor Jammed?

Smart Locks • August Smart Lock

A jammed August lock motor turns but can't move the deadbolt — you hear it straining or grinding, and the bolt doesn't lock or unlock. It's almost always the deadbolt binding or the adapter slipping rather than a failed motor.

medium 15 min 118 views

How to Install August Connect Wi-Fi Bridge

Smart Locks • August Connect

This guide covers the installation of the August Connect WiFi Bridge, a plug-in module that adds remote access and WiFi connectivity to August Smart Locks that only support Bluetooth natively. After installing the Connect, the August app enables door status monitoring, remote lock and unlock, and access log viewing from anywhere.

easy 15-25 minutes 113 views

Why Can't I Share Access on My August Smart Lock?

Smart Locks • August Smart Lock

Your August Home August Smart Lock has stopped working properly or is malfunctioning. The August Smart Lock is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves august lock guest access or key sharing not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 10 minutes 111 views

Why Does My August Smart Lock Pro Keep Dropping Off My Z-Wave Network?

Smart Locks • August Smart Lock Pro

Your August Smart Lock Pro was successfully added to your Z-Wave hub but keeps disappearing from the Z-Wave network after hours or days of reliable operation. The lock shows as unreachable in your hub and automations fail until you manually wake the lock or re-interview it. Z-Wave mesh drops on battery-powered locks are caused by the lock going to deep sleep and the hub losing its mesh path, insufficient Z-Wave repeaters between the hub and the lock, or the lock Z-Wave radio interfering with nearby devices.

medium 20-30 minutes 110 views

Why Won't My August WiFi Smart Lock 4th Gen DoorSense Detect If the Door Is Open or Closed

Smart Locks • August WiFi Smart Lock

Your August WiFi Smart Lock 4th Generation DoorSense feature does not correctly detect whether your door is open or closed. The app may show the door as open when it is closed, or vice versa. This affects auto-lock reliability and gives you incorrect status information about your door.

easy 10-15 minutes 107 views

How Do I Set Up the August View Doorbell Cam?

Video Doorbells • August View

You are installing the August View Doorbell Cam at your front door. The View replaces your existing wired doorbell and connects to your doorbell wiring (16-24V AC). The mounting bracket attaches to the wall with screws, and the doorbell clicks onto the bracket. This guide covers removing your old doorbell, mounting, and WiFi setup.

easy 10 min 106 views

Why Won't My August Lock Auto-Unlock Trigger?

Smart Locks • August Smart Lock

Your August lock's Auto-Unlock feature isn't unlocking the door automatically when you arrive. Because Auto-Unlock relies on your phone's location and Bluetooth plus a geofence, the fix is almost always in phone permissions or the geofence rather than the lock itself.

easy 5 min 99 views

Why Won't My August Lock DoorSense Work?

Smart Locks • August Smart Lock

DoorSense is August's door-position sensor that tells the lock whether the door is open or closed, enabling features like lock-on-close. When it's not working, the lock can't tell the door's state, so status is wrong or missing and Auto-Lock behaves oddly.

easy 10 min 83 views

How to Install August Smart Lock 3rd Gen

Smart Locks • August Smart Lock 3rd Gen

You are installing the August Smart Lock 3rd Generation — the original round model with Bluetooth connectivity. This is the most basic August lock: it connects to your phone via Bluetooth only and does not have built-in WiFi or Z-Wave. For remote access, you need a separate August Connect WiFi Bridge (sold separately). The 3rd Gen has a distinctive round shape and works with the August app for locking, unlocking, creating guest access codes, and auto-lock/auto-unlock features. It replaces only the interior side of your existing deadbolt.

easy 30-45 minutes 82 views

Why Won't My August Lock Work with Alexa?

Smart Locks • August Smart Lock

Linking your August lock to Alexa lets you lock the door and check its status by voice, and unlock it with a spoken PIN. This covers Alexa integration problems — the skill not linking, Alexa not finding the lock, or commands failing.

easy 10 min 81 views

Why Won't My August Lock Align During Installation?

Smart Locks • August Smart Lock

Getting an August lock installed and aligned means mounting it squarely over your deadbolt's thumbturn with the right adapter so the motor can turn the bolt freely. Poor alignment causes jams, failed calibration, and unreliable locking.

medium 20 min 74 views

How Do I Set Up the August Smart Lock Pro with Z-Wave?

Smart Locks • August Smart Lock Pro

The August Smart Lock Pro adds Z-Wave so it can integrate with smart-home hubs like SmartThings and Ring alongside Bluetooth and the August app. This covers Z-Wave pairing and control problems — the hub not finding the lock, losing it, or missing features.

medium 20 min 73 views

How Does the August WiFi Smart Lock DoorSense Work?

Smart Locks • August WiFi Smart Lock

The August WiFi Smart Lock includes DoorSense to detect whether the door is open or closed. This covers DoorSense on the WiFi lock reading the wrong state, not detecting, or needing setup so features like lock-on-close work.

easy 15 minutes 73 views

How Good Is the August View Doorbell Camera Quality?

Video Doorbells • August View

You want to understand the video quality capabilities of the August View Doorbell Cam. The View records at 1440p resolution, which is higher than most video doorbells (typically 1080p). It also has HDR support, a 140-degree field of view, and color night vision using the built-in LED. This guide covers video specs, quality settings, and what affects recording clarity.

easy 15 minutes 67 views

Why Does My August Smart Lock Keep Failing Calibration or Not Lock Fully?

Smart Locks • August Smart Lock

Your August smart lock fails calibration or does not fully extend the deadbolt when locking. The lock motor runs but stops before the bolt is fully extended. The app shows jammed or calibration failed. You have tried recalibrating multiple times but it keeps failing. The lock worked fine initially but now struggles.

medium 20-30 minutes 61 views

How to Install August Doorbell Cam

Video Doorbells • August Doorbell Cam

This guide covers the wired installation of the August Doorbell Cam, including existing doorbell wiring connection, app pairing, visitor detection setup, and integration with an existing August Smart Lock for unified door management. The August Doorbell Cam requires 8 to 24V AC existing doorbell wiring and stores events to the August cloud.

hard 45-60 minutes 45 views

Why Did My August Smart Lock DoorSense and Z-Wave Stop Working After the 1.61.0 Security Firmware Update?

Smart Locks • August Smart Lock Pro

After August pushed the mandatory firmware 1.61.0 security update (from 1.59.0) your August Smart Lock Pro DoorSense has stopped detecting door open and closed states and Z-Wave integration with Home Assistant or SmartThings has completely stopped working. The lock still physically locks and unlocks via the August app over Bluetooth but DoorSense permanently shows unknown and the Z-Wave radio no longer communicates with your hub. Hundreds of August lock owners reported this exact issue on the Home Assistant community forums after the security firmware was applied. August stated the update was necessary for security but it broke Z-Wave protocol compatibility and wiped DoorSense calibration.

medium 20-30 minutes 45 views

Why Won't My August Smart Lock Auto-Unlock When I Arrive Home?

Smart Locks • August Smart Lock

Your August smart lock has auto-unlock enabled but it does not unlock when you arrive home. You have to manually unlock with the app or key every time. The whole point of auto-unlock is hands-free entry but it never works reliably. Sometimes it unlocks when you are still blocks away and other times not at all.

easy 10-15 minutes 45 views

How Do I Factory Reset My August Home?

Video Doorbells • August Smart Device

Factory reset for August Home devices is needed when the lock remains linked to a previous owner, onboarding fails repeatedly, or lock behavior stays corrupted after normal reboot. This guide covers app ownership removal and physical reset button steps to restore clean setup state.

medium 15-30 minutes 33 views

How to Install August Wi-Fi Smart Lock 4th Gen on a Left-Hand Deadbolt

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

August 4th Gen mounts on the interior side of your existing deadbolt and handles left-hand doors with proper tailpiece orientation. This guide walks through fit check, adapter selection, calibration, and left-hand specific tips for reliable operation.

easy 15-25 minutes 33 views

Why Won't My August Lock Auto-Unlock When I Get Home?

Smart Locks • August Smart Lock

Auto-Unlock uses your phone's location and Bluetooth to unlock the door automatically as you arrive home. When it stops working, the lock doesn't unlock as you reach the door, unlocks late, or you have to open the app — usually a phone location/Bluetooth or geofence issue rather than the lock.

medium 10-15 minutes 29 views

Why Is My August Wi-Fi Smart Lock 4th Gen Not Calibrating After Install

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

August calibration fails when the deadbolt binds or the adapter is not seated correctly. This guide checks door alignment, adapter fit, and app calibration steps so the motor can complete a full lock cycle.

medium 20-30 minutes 25 views