August Home Troubleshooting Guides

Find solutions for all your August Home smart home device issues. Browse 41 troubleshooting guides across 2 device categories.

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All August Home Troubleshooting Guides (41)

Why Is My August Lock Battery Draining So Fast?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is experiencing battery drain or power issues that affect its reliability. When this happens, you lose the ability to control the August Smart Lock through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August Smart Lock works reliably again.

easy 10 minutes 215 views

Why Won't My August Smart Lock Lock or Unlock via the App?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves won't lock or unlock via app. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

medium 10-15 minutes 167 views

Why Does My August Smart Lock Keep Unlocking by Itself When I Walk Past

Smart Locks • August Smart Lock

Your August smart lock auto-unlocks when you walk past the door inside your home or when you are nearby but not approaching the door. The auto-unlock feature uses your phone Bluetooth and GPS to detect when you arrive home and unlocks the door. But the geofence detection is imprecise and triggers from inside the home or from the driveway when you are not going to the door.

easy 5-10 minutes 158 views

Why Is My August WiFi Bridge Offline?

Smart Locks • August WiFi Bridge

Your August Home August WiFi Bridge keeps going offline and becoming unreachable through your app. When this happens, you lose the ability to control the August WiFi Bridge through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August WiFi Bridge works reliably again.

easy 10 min 135 views

Why Is My August Lock Activity Feed Missing Events?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock activity feed missing. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 5 min 124 views

How to Install August Wi-Fi Smart Lock

Smart Locks • August Wi-Fi Smart Lock

This guide covers the installation of the August WiFi Smart Lock, which includes a built-in WiFi module for remote access without requiring a separate bridge. Installation involves deadbolt adapter fitting, motor unit attachment, August app setup, and optional DoorSense door position sensor installation for open or closed status monitoring.

hard 45-60 minutes 123 views

Why Won't My August Lock Fully Lock or Unlock?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock not locking or unlocking fully. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

medium 10-15 minutes 123 views

Why Is My August Keypad Battery Draining So Fast?

Smart Locks • August Smart Keypad

Your August Home August Smart Keypad is experiencing battery drain or power issues that affect its reliability. When this happens, you lose the ability to control the August Smart Keypad through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August Smart Keypad works reliably again.

easy 5 min 111 views

Why Won't My August Smart Lock Auto Unlock When I Get Home

Smart Locks • August Smart Lock

Your August auto-unlock stopped working. August blames phone settings but the real issue is usually GPS geofencing accuracy Bluetooth timing or background permissions your phone revoked after an OS update.

medium 10-15 minutes 111 views

How to Install August Smart Lock Pro

Smart Locks • August Smart Lock Pro

This guide covers the installation of the August Smart Lock Pro, the Z-Wave and Bluetooth version of August's deadbolt adapter lock. In addition to the standard August app features, the Smart Lock Pro supports direct Z-Wave integration with SmartThings, Wink, and other Z-Wave hubs for native smart home automation without the August app.

hard 45-60 minutes 110 views

Why Won't My August Lock Guest Access Work?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock guest access issues. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 5 min 106 views

Why Does My August DoorSense Show the Wrong Door Status?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the August Smart Lock through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August Smart Lock works reliably again.

easy 10 minutes 100 views

Why Is My August Smart Lock WiFi Bridge Offline?

Smart Locks • August WiFi Bridge

Your August smart lock WiFi bridge has gone offline and you can no longer control the lock remotely through the August app. The bridge LED may show red or amber instead of solid green and the app shows the lock as offline or unavailable. Without the WiFi bridge working you lose remote lock and unlock ability auto-unlock geofencing notifications and guest access features leaving you with only Bluetooth range control.

easy 10-15 minutes 99 views

Why Won't My August Smart Lock Respond or Fails to Lock/Unlock?

Smart Locks • August Smart Lock

Your August Smart Lock does not respond to commands from the app or voice assistants. The lock may not lock or unlock when commanded or shows as offline. Auto-unlock may have stopped working. The lock operates manually but all smart features are non-functional. This is commonly caused by Bluetooth issues WiFi bridge problems low batteries or calibration issues.

medium 10-20 minutes 96 views

How Do I Share Guest Access on My August Smart Lock?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves guest access. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 10 minutes 95 views

Why Is My August Lock Motor Jammed?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock motor jammed. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

medium 15 min 94 views

Why Won't My August Lock Auto-Lock Work?

Smart Locks • August Wi-Fi Smart Lock

Your August Home August Wi-Fi Smart Lock is not connecting to your network. This prevents you from controlling the August Wi-Fi Smart Lock through the app or voice assistants, including Alexa and Google Home. This commonly happens after a power outage, router restart, or app update.

easy 10 minutes 91 views

Why Is My August Smart Lock Pro Jammed?

Smart Locks • August Smart Lock Pro

Your August Home August Smart Lock Pro is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock Pro is designed to provide. Specifically, the issue involves jammed. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock Pro works reliably again.

medium 30 minutes 89 views

Why Can't I Share Access on My August Smart Lock?

Smart Locks • August Smart Lock

Your August Home August Smart Lock has stopped working properly or is malfunctioning. The August Smart Lock is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves august lock guest access or key sharing not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 10 minutes 80 views

How Do I Set Up August Keypad Entry?

Smart Locks • August Smart Keypad

Your August Home August Smart Keypad is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the August Smart Keypad through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August Smart Keypad works reliably again.

easy 10 min 79 views

Why Does My August Smart Lock Pro Keep Dropping Off My Z-Wave Network?

Smart Locks • August Smart Lock Pro

Your August Smart Lock Pro was successfully added to your Z-Wave hub but keeps disappearing from the Z-Wave network after hours or days of reliable operation. The lock shows as unreachable in your hub and automations fail until you manually wake the lock or re-interview it. Z-Wave mesh drops on battery-powered locks are caused by the lock going to deep sleep and the hub losing its mesh path, insufficient Z-Wave repeaters between the hub and the lock, or the lock Z-Wave radio interfering with nearby devices.

medium 20-30 minutes 78 views

How to Install Your August Smart Lock

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

This guide details the installation of the August Wi-Fi Smart Lock (4th Gen). It retrofits onto your existing deadbolt, so this guide covers preparing your current lock, attaching the August mounting plate and lock, and setting it up with the August app.

medium 20-30 min 77 views

How Do I Set Up the August View Doorbell Cam?

Video Doorbells • August View

Your August Home August View is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the August View through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August View works reliably again.

easy 10 min 76 views

Why Won't My August Lock Auto-Unlock Trigger?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock auto-unlock not triggering. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 5 min 73 views

How Do I Set Up the August WiFi Smart Lock 4th Gen?

Smart Locks • August WiFi Smart Lock

Your August Home August WiFi Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August WiFi Smart Lock is designed to provide. Specifically, the issue involves 4th gen. The steps below walk you through diagnosing the root cause and applying proven fixes so your August WiFi Smart Lock works reliably again.

easy 10 min 72 views

Why Won't My August WiFi Smart Lock 4th Gen DoorSense Detect If the Door Is Open or Closed

Smart Locks • August WiFi Smart Lock

Your August WiFi Smart Lock 4th Generation DoorSense feature does not correctly detect whether your door is open or closed. The app may show the door as open when it is closed, or vice versa. This affects auto-lock reliability and gives you incorrect status information about your door.

easy 10-15 minutes 70 views

Why Won't My August Lock Work with Alexa?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock is designed to provide. Specifically, the issue involves august lock alexa integration. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 10 min 65 views

How to Install August Connect Wi-Fi Bridge

Smart Locks • August Connect

This guide covers the installation of the August Connect WiFi Bridge, a plug-in module that adds remote access and WiFi connectivity to August Smart Locks that only support Bluetooth natively. After installing the Connect, the August app enables door status monitoring, remote lock and unlock, and access log viewing from anywhere.

easy 15-25 minutes 63 views

Why Won't My August Lock DoorSense Work?

Smart Locks • August Smart Lock

Your August Home August Smart Lock has stopped working properly or is malfunctioning. The August Smart Lock is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves august lock doorsense not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

easy 10 min 62 views

How Does the August WiFi Smart Lock DoorSense Work?

Smart Locks • August WiFi Smart Lock

Your August Home August WiFi Smart Lock is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August WiFi Smart Lock is designed to provide. Specifically, the issue involves doorsense. The steps below walk you through diagnosing the root cause and applying proven fixes so your August WiFi Smart Lock works reliably again.

easy 15 minutes 56 views

How Good Is the August View Doorbell Camera Quality?

Video Doorbells • August View

Your August Home August View is not capturing video or providing a reliable live feed. When this happens, you lose the ability to control the August View through the August Home app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your August View works reliably again.

easy 15 minutes 53 views

Why Won't My August Lock Align During Installation?

Smart Locks • August Smart Lock

Your August Home August Smart Lock is having trouble during initial setup, installation, or configuration. Getting the August Smart Lock properly connected and configured is essential before it can be controlled through the August Home app or integrated with your smart home system. Specifically, the issue involves august lock installation alignment. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

medium 20 min 53 views

How to Install August Smart Lock 3rd Gen

Smart Locks • August Smart Lock 3rd Gen

This guide covers the installation of the August Smart Lock 3rd generation, including existing deadbolt adapter fitting, lock motor attachment, and August app configuration for auto-lock, auto-unlock, and guest access management. The 3rd gen August requires the August Connect bridge for WiFi and remote access beyond Bluetooth range.

easy 30-45 minutes 52 views

How Do I Set Up the August Smart Lock Pro with Z-Wave?

Smart Locks • August Smart Lock Pro

Your August Home August Smart Lock Pro is not locking or unlocking reliably when commanded. A smart lock that does not respond correctly creates a security concern and undermines the convenience of keyless entry that the August Smart Lock Pro is designed to provide. Specifically, the issue involves z-wave. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock Pro works reliably again.

medium 20 min 50 views

How to Install August Doorbell Cam

Video Doorbells • August Doorbell Cam

This guide covers the wired installation of the August Doorbell Cam, including existing doorbell wiring connection, app pairing, visitor detection setup, and integration with an existing August Smart Lock for unified door management. The August Doorbell Cam requires 8 to 24V AC existing doorbell wiring and stores events to the August cloud.

hard 45-60 minutes 32 views

Why Does My August Smart Lock Keep Failing Calibration or Not Lock Fully?

Smart Locks • August Smart Lock

Your August smart lock fails calibration or does not fully extend the deadbolt when locking. The lock motor runs but stops before the bolt is fully extended. The app shows jammed or calibration failed. You have tried recalibrating multiple times but it keeps failing. The lock worked fine initially but now struggles.

medium 20-30 minutes 31 views

Why Won't My August Smart Lock Auto-Unlock When I Arrive Home?

Smart Locks • August Smart Lock

Your August smart lock has auto-unlock enabled but it does not unlock when you arrive home. You have to manually unlock with the app or key every time. The whole point of auto-unlock is hands-free entry but it never works reliably. Sometimes it unlocks when you are still blocks away and other times not at all.

easy 10-15 minutes 27 views

Why Did My August Smart Lock DoorSense and Z-Wave Stop Working After the 1.61.0 Security Firmware Update?

Smart Locks • August Smart Lock Pro

After August pushed the mandatory firmware 1.61.0 security update (from 1.59.0) your August Smart Lock Pro DoorSense has stopped detecting door open and closed states and Z-Wave integration with Home Assistant or SmartThings has completely stopped working. The lock still physically locks and unlocks via the August app over Bluetooth but DoorSense permanently shows unknown and the Z-Wave radio no longer communicates with your hub. Hundreds of August lock owners reported this exact issue on the Home Assistant community forums after the security firmware was applied. August stated the update was necessary for security but it broke Z-Wave protocol compatibility and wiped DoorSense calibration.

medium 20-30 minutes 19 views

How to Install August Wi-Fi Smart Lock 4th Gen on a Left-Hand Deadbolt

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

August 4th Gen mounts on the interior side of your existing deadbolt and handles left-hand doors with proper tailpiece orientation. This guide walks through fit check, adapter selection, calibration, and left-hand specific tips for reliable operation.

easy 15-25 minutes 17 views

Why Won't My August Lock Auto-Unlock When I Get Home?

Smart Locks • August Smart Lock

Your August Home August Smart Lock has stopped working properly or is malfunctioning. The August Smart Lock is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves august lock auto-unlock not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

medium 10-15 minutes 17 views

Why Is My August Wi-Fi Smart Lock 4th Gen Not Calibrating After Install

Smart Locks • August Wi-Fi Smart Lock (4th Gen)

August calibration fails when the deadbolt binds or the adapter is not seated correctly. This guide checks door alignment, adapter fit, and app calibration steps so the motor can complete a full lock cycle.

medium 20-30 minutes 12 views