Ring Video Doorbells Troubleshooting

Find solutions for common Ring video doorbells problems. Step-by-step guides to get your devices working again.

Browse 50 troubleshooting guides for Ring video doorbells. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Ring device.

Ring is a home security company founded in 2013 by Jamie Siminoff in Santa Monica, California. Originally called Doorbot, the company gained fame after appearing on Shark Tank in 2013 (where it was rejected) before being acquired by Amazon in 2018 for approximately $1 billion. Ring pioneered the vid...

Troubleshooting Guides (50)

Why Won't My Ring Doorbell Connect to WiFi?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is failing to establish or maintain a stable connection. This means the Video Doorbell cannot communicate with your WiFi network, smart home hub, or the Ring app, leaving you without remote control or automation capabilities. Specifically, the issue involves doorbell won't connect to wifi. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

medium 10-15 minutes 287 views

Why Is My Ring Doorbell Battery Draining So Fast?

Device: Ring Video Doorbell (Battery Models)

Your Ring Video Doorbell is experiencing battery drain or power issues that affect its reliability. When this happens, you lose the ability to control the Video Doorbell through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell works reliably again.

easy 10 minutes 188 views

Why Is My Ring Chime Pro Not Extending WiFi to My Doorbell?

Device: Ring Chime Pro (Ring Chime Pro 2nd Gen, Chime Pro 1st Gen)

Your Ring Chime Pro is set up and works as a doorbell chime but your Ring doorbell or cameras still show weak WiFi signal as if the Chime Pro WiFi extender feature is not working. The RSSI value in Device Health has not improved after adding the Chime Pro.

easy 10-15 minutes 45 views

Ring Error Code P1-99: What Does This Error Mean and How Do I Fix It?

Device: Ring Video Doorbell (Ring Doorbell Pro, Pro 2, Wired, Battery, 3, 4)

Ring error code P1-99 is a general system error that appears when the device encounters an unspecified fault. Users report seeing this after WiFi changes, power surges, or firmware updates. The camera may stop recording video while doorbell functions continue working.

medium 15-30 minutes 273 views

Why Are My Ring Doorbell Notifications Delayed or Missing?

Device: Ring Video Doorbell (All Ring Doorbells)

Your Ring doorbell is recording motion events but notifications are arriving late on your phone or not arriving at all. You discover visitors at your door minutes after they have left or miss deliveries entirely because the Ring app never alerted you. Delayed notifications defeat the purpose of a smart doorbell and are typically caused by phone settings WiFi latency or Ring app configuration issues.

easy 10-15 minutes 256 views

How Do I Factory Reset My Ring Doorbell When It Won't Enter Setup Mode?

Device: Ring Video Doorbell (Video Doorbell 2, Video Doorbell 3, Video Doorbell 3 Plus, Video Doorbell 4, Video Doorbell Pro, Video Doorbell Pro 2, Video Doorbell Wired)

Your Ring Doorbell will not enter setup mode when you press and hold the orange setup button on the back or side. The blue LED ring may spin briefly then stop or not light up at all. Without entering setup mode you cannot reconnect the doorbell to a new WiFi network, transfer it to a new account, or troubleshoot persistent offline issues. This is one of the most common Ring complaints on forums and usually stems from a drained battery, a stuck firmware state, or a hardware button issue.

medium 15-25 minutes 173 views

Why Won't My Ring Doorbell Record Video?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is having video streaming or display quality issues. When this happens, you lose the ability to control the Video Doorbell through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell works reliably again.

easy 5-10 minutes 166 views

Why Won't My Ring Doorbell Detect Motion?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is not detecting motion correctly, either missing real events or triggering false alerts. Proper detection is critical for the Video Doorbell to provide reliable security monitoring and smart automation triggers. Specifically, the issue involves doorbell not detecting motion or people. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 5-10 minutes 153 views

Why Won't My Ring Doorbell Connect After Changing Router or WiFi Password?

Device: Ring Video Doorbell (All Ring Video Doorbell models, Ring Stick Up Cam, Ring Floodlight Cam, Ring Spotlight Cam)

After changing your WiFi router, upgrading to a mesh WiFi system, or simply changing your WiFi password, your Ring doorbell and cameras show as offline in the Ring app. Ring devices store WiFi credentials internally and cannot automatically detect network changes. Every Ring device must be individually reconnected through the app which is extremely tedious if you have multiple devices. Forums are full of users who upgraded to a new router and found all their Ring devices dead.

medium 10-15 minutes per device 150 views

Why Won't My Ring Doorbell Detect Motion or Keeps Missing People?

Device: Ring Video Doorbell (Ring Doorbell 4, Doorbell Pro 2, Doorbell Wired, Doorbell Plus, Battery Doorbell Plus)

Your Ring doorbell is not detecting motion events or is missing people walking up to your door. You may find delivered packages without ever receiving a motion alert. The doorbell may detect cars passing by but completely ignore people standing right in front of it. This defeats the primary purpose of a video doorbell and is usually caused by motion zone configuration motion sensitivity settings or the doorbell mounting angle.

easy 10-15 minutes 144 views

Why Is My Ring Video Doorbell Pro 2 Showing Power Issues When Hardwired?

Device: Ring Video Doorbell Pro 2 (Ring Video Doorbell Pro 2, B08LJBN2K4)

Your Ring Video Doorbell Pro 2 shows a power warning, poor power, or completely shuts off despite being hardwired to your existing doorbell transformer. The Pro 2 requires a minimum of 16VAC at 30VA from the doorbell transformer. Standard doorbell transformers rated at 8VAC or 10VAC do not provide sufficient voltage and must be upgraded for the Pro 2 to function reliably.

medium 20-30 minutes 139 views

Why Is My Ring Doorbell Getting a Different IP Address and Going Offline?

Device: Ring Video Doorbell (All Ring Video Doorbells, Ring Stick Up Cam, Ring Floodlight Cam, Ring Indoor Cam)

Your Ring doorbell or camera periodically goes offline and when it reconnects it has a different IP address on your network. This causes brief outages typically lasting 1 to 5 minutes while the device obtains a new DHCP lease. If your router DHCP lease time is short or if there are IP address conflicts on your network Ring devices will cycle offline repeatedly. Users on Reddit report this happening after every router reboot, during overnight DHCP lease renewals, or when too many devices compete for addresses in a small DHCP pool.

medium 15-20 minutes 139 views

Why Won't My Ring Chime Pro WiFi Extender Work?

Device: Ring Chime Pro (All Models)

Your Ring Chime Pro has stopped working properly and is not performing its normal functions. When this happens, you lose the ability to control the Chime Pro through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Chime Pro works reliably again.

easy 10 min 137 views

Why Is My Ring Doorbell Stuck on Spinning Blue Light and How Do I Fix Setup Loop?

Device: Ring Video Doorbell (All Ring Doorbells including Doorbell 2, 3, 4, Pro, Pro 2, Wired)

Your Ring doorbell is stuck showing a continuously spinning blue light and will not complete setup or return to normal operation. The spinning blue LED means the doorbell is in setup mode waiting for a phone to connect and complete configuration. Normally this happens briefly during initial setup but when the doorbell gets stuck in this state it means either a previous setup failed partway through, a firmware update corrupted the device state, or the doorbell lost its WiFi configuration and reverted to setup mode. The doorbell is not functional while stuck in this loop and will not record video, detect motion, or ring the chime.

medium 15-25 minutes 136 views

Why Can't I Hear or Talk Through My Ring Doorbell?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell has stopped working properly and is not performing its normal functions. When this happens, you lose the ability to control the Video Doorbell through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell works reliably again.

easy 5-10 minutes 120 views

What Does the Ring Doorbell Wired Power Indicator Mean?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is experiencing battery drain, power supply issues, or charging problems. Unreliable power affects the Video Doorbell performance and can cause it to go offline, miss events, or fail to respond when you need it most. Specifically, the issue involves doorbell wired power indicator. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 5 minutes 116 views

Ring Error Code P1-65: What Does It Mean and How Do I Fix WiFi Connection Issues?

Device: Ring Video Doorbell (Ring Doorbell 2, 3, 3 Plus, 4, Pro, Pro 2, Battery)

Ring error code P1-65 appears when your Ring device cannot connect to your WiFi network. This typically happens after changing your WiFi password or switching routers.

easy 10-15 minutes 113 views

Why Is My Ring Doorbell Motion Detection Too Sensitive?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is not detecting motion correctly, either missing real events or triggering false alerts. Proper detection is critical for the Video Doorbell to provide reliable security monitoring and smart automation triggers. Specifically, the issue involves doorbell motion detection too sensitive. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 10 minutes 111 views

How to Install Ring Video Doorbell Pro 2

Device: Ring Video Doorbell Pro 2 (Video Doorbell Pro 2, Wired Doorbell Pro)

This guide covers the installation of the Ring Video Doorbell Pro 2, including existing wired doorbell wiring connection, flush or corner mount installation, and Ring app setup for 3D motion detection, Bird's Eye View aerial perspective, and HDR color night vision. The Pro 2 requires existing 16 to 24V AC wired doorbell power.

hard 45-60 minutes 110 views

Why Won't My Ring Doorbell Charge or Battery Drains While Hardwired?

Device: Ring Video Doorbell (Ring Doorbell 2, Ring Doorbell 3, Ring Doorbell 3 Plus, Ring Doorbell 4, Ring Battery Doorbell Plus)

Your Ring doorbell is hardwired but the battery continues to drain instead of charging. The battery percentage drops even though the device shows hardwired in the Ring app. This is typically caused by insufficient transformer voltage low wattage or high activity draining faster than the trickle charge can replenish.

medium 15-25 minutes 108 views

Why Is My Ring Doorbell Night Vision Blurry and Pixelated

Device: Ring Video Doorbell (Ring Video Doorbell 4, Ring Video Doorbell Pro 2, Ring Wired, Ring Battery Doorbell Plus)

Your Ring Video Doorbell produces blurry, pixelated, or noisy video at night despite showing clear video during the day. Night vision images are grainy, faces are unrecognizable, or the entire image has a washed-out overexposed glow. Ring doorbell night vision uses infrared illuminators — degraded night quality is caused by infrared light reflecting off nearby surfaces, a dirty camera lens, or the IR sensor receiving interference from an external IR source.

easy 10-15 minutes 107 views

Why Is My Ring Video Doorbell 4 Live View Delayed?

Device: Ring Video Doorbell 4 (All Models)

Your Ring Video Doorbell 4 is having video streaming or display quality issues. When this happens, you lose the ability to control the Video Doorbell 4 through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell 4 works reliably again.

easy 15 minutes 107 views

How Do I Connect Ring to Google Home? Setup Guide

Device: Ring Video Doorbell and Cameras (Ring Video Doorbell 4, Pro 2, Wired, Battery, Stick Up Cam, Spotlight Cam, Floodlight Cam, Indoor Cam)

Yes, Ring works with Google Home! Even though Ring is owned by Amazon, you can still connect your Ring cameras and doorbells to Google Home to view live feeds on Nest Hub displays. This guide walks you through linking Ring to Google Home and using Google Assistant voice commands.

easy 10-15 minutes 106 views

Why Does My Ring Doorbell Show a Black Screen on Live View?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is experiencing issues related to black screen on live view. This affects your ability to control the Doorbell through the Ring app, scheduled automations, and voice assistants. Specifically, the issue involves black screen on live view. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell works reliably again.

easy 5 min 106 views

Why Won't My Ring Doorbell People Only Mode Work?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is experiencing issues related to people only mode issues. This affects your ability to control the Doorbell through the Ring app, scheduled automations, and voice assistants. Specifically, the issue involves people only mode issues. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell works reliably again.

easy 5 min 104 views

How to Install Your Ring Video Doorbell

Device: Ring Video Doorbell (2nd Gen, 3, 4, Battery Doorbell Plus) (Ring Video Doorbell 2nd Gen, 3, 4, Battery Doorbell Plus)

This guide provides a comprehensive overview of the Ring Video Doorbell installation process. It covers both wired and battery-powered setups, mounting the device, connecting to your home Wi-Fi, and configuring it with the Ring app for immediate use.

medium 30-45 min 97 views

Why Is My Hardwired Ring Doorbell Battery Still Draining?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is experiencing battery drain, power supply issues, or charging problems. Unreliable power affects the Doorbell performance and can cause it to go offline, miss events, or fail to respond when you need it most. Specifically, the issue involves hardwired but battery draining. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell works reliably again.

medium 20 min 92 views

What Does Ring Error 504 Mean and How Do I Fix Live View Not Loading?

Device: Ring Video Doorbell and Cameras (All Ring Doorbells and Cameras)

When you tap Live View on your Ring doorbell or camera the app shows a spinning circle followed by a 504 Gateway Timeout error or a generic Live View failed to connect message. This is the most commonly searched Ring error code. Error 504 means the Ring cloud server could not establish a real-time video stream between your camera and your phone within the timeout window. The camera itself may be working fine and recording motion events but the live on-demand stream cannot connect. This is caused by your camera WiFi being too slow for real-time upload, Ring server congestion, or your phone network being unable to receive the stream fast enough.

medium 10-20 minutes 91 views

Why Is My Ring Doorbell Pro 2 Two-Way Audio Not Working?

Device: Ring Video Doorbell Pro 2 (Ring Video Doorbell Pro 2, B08N5VZ28B)

Your Ring Doorbell Pro 2 Live View connects and video loads but two-way audio does not work in either direction. You cannot hear the visitor or the visitor cannot hear you. Two-way talk failures on the Pro 2 are caused by microphone permissions being denied in the Ring app, a poor WiFi connection causing audio packets to drop, or the Ring app needing a fresh install to restore audio codec registration.

easy 10-15 minutes 83 views

What Does Ring Setup Error -9 Mean and How Do I Fix WiFi Connection Failed?

Device: Ring Video Doorbell (All Ring Doorbells and Cameras)

During the Ring setup process your device fails to connect to WiFi and shows error code -9 or a WiFi connection failed message. The Ring device enters setup mode correctly and your phone connects to the Ring temporary WiFi network but when you enter your home WiFi credentials the connection fails with error -9. This error specifically means the Ring device attempted to join your WiFi network but the authentication or association failed. It is almost always caused by a WiFi compatibility issue between the Ring device and your router such as WPA3 security, 5GHz-only broadcasting, or special characters in the password.

medium 15-20 minutes 81 views

How Do I Connect Ring to Alexa? Complete Setup Guide

Device: Ring Video Doorbell and Cameras (Ring Video Doorbell 4, Pro 2, Wired, Battery, Stick Up Cam, Spotlight Cam, Floodlight Cam, Indoor Cam)

Ring and Alexa are both Amazon products designed to work seamlessly together. This guide shows you how to connect your Ring doorbell or cameras to Alexa for voice control, doorbell announcements on Echo devices, and live video viewing on Echo Show.

easy 10-15 minutes 78 views

What Does Ring Error 403 Forbidden Mean and Why Can't I Access My Camera?

Device: Ring Video Doorbell and Cameras (All Ring Doorbells and Cameras)

You see a 403 Forbidden error in the Ring app when trying to access your doorbell or camera. This error means the Ring server is rejecting your request because your account does not have permission to access the device. Error 403 is an authentication and authorization error not a connectivity issue. Your camera may be working perfectly but the Ring server will not let your account view it. This happens most commonly after account changes, shared user permission issues, or when a device is still linked to another Ring account.

easy 10-15 minutes 76 views

Ring Error Code 406: Why Am I Blocked and How Do I Fix VPN Issues?

Device: Ring App (Ring App on iOS, Android, Windows, Mac)

Ring error code 406 or 406 Not Acceptable Error occurs when Ring blocks your connection, typically because you are using a VPN or your IP address has been flagged for too many requests.

easy 5-30 minutes 72 views

How Do I Install the Ring Doorbell Angle Mount?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is having trouble during initial setup, installation, or configuration. Getting the Doorbell properly connected and configured is essential before it can be controlled through the Ring app or integrated with your smart home system. Specifically, the issue involves angle mount installation. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell works reliably again.

easy 15 min 69 views

Why Is My Wired Ring Doorbell Having Power Issues?

Device: Ring Video Doorbell Wired (All Models)

Your Ring Video Doorbell Wired is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the Video Doorbell Wired through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell Wired works reliably again.

medium 20 min 68 views

Why Is My Ring Doorbell Stuck in Setup Mode?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the Doorbell through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Doorbell works reliably again.

medium 15 min 66 views

Why Is My Ring Doorbell Not Detecting People Walking Up to the Door

Device: Ring Video Doorbell (Ring Doorbell 4, Ring Doorbell Pro 2, Ring Doorbell Wired)

Your Ring doorbell misses people walking to your door. Packages arrive with no notification. It detects cars and trees but misses people. Ring PIR sensors detect side-to-side movement best. Someone walking directly toward the camera creates minimal lateral movement.

easy 5-15 minutes 65 views

Ring Error Code P1-101: What Is This Power Issue and How Do I Fix It?

Device: Ring Video Doorbell (Ring Doorbell 2, 3, 3 Plus, 4, Pro, Pro 2, Battery)

Ring error P1-101 indicates power-related problem. Device not receiving adequate power from battery or transformer.

medium 15-30 minutes 62 views

Why Won't My Ring Doorbell Pre-Roll Work?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell has stopped working properly and is not performing its normal functions. When this happens, you lose the ability to control the Doorbell through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Doorbell works reliably again.

easy 2 min 61 views

Ring Video Doorbell Pro 2 WiFi Signal Keeps Weakening

Device: Ring Video Doorbell Pro 2 (Doorbell Pro 2)

Your Ring Doorbell Pro 2 WiFi signal strength progressively gets weaker over time even without changing router or doorbell position. Signal starts strong after setup but degrades to poor or very poor within days or weeks.

medium 20-25 minutes 57 views

How Do I Set Up the Ring Peephole Cam?

Device: Ring Peephole Cam (All Models)

Your Ring Peephole Cam is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the Peephole Cam through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Peephole Cam works reliably again.

easy 15 min 55 views

Why Does My Ring Video Doorbell 4 Setup Fail at 95 Percent?

Device: Ring Video Doorbell 4 (Ring Video Doorbell 4)

Your Ring Video Doorbell 4 connects to WiFi during setup but fails at 95 percent every time. The setup process gets almost to the end then errors out. You have tried multiple times with the same result. This is a widespread issue that has affected many Ring Doorbell 4 units in 2024 and 2025.

medium 20-30 minutes 52 views

Ring Error Code P1-67: Why Is My Battery Draining and How Do I Fix It?

Device: Ring Video Doorbell (Ring Doorbell 2, 3, 3 Plus, 4, Battery, Stick Up Cam Battery)

Ring error P1-67 indicates unexpected battery drain. Your doorbell battery is depleting faster than normal due to excessive motion events, weak WiFi, or cold weather.

easy 15-20 minutes 51 views

Why Is My Ring Doorbell Night Vision Not Working?

Device: Ring Video Doorbell (All Models)

Your Ring Video Doorbell is experiencing issues related to doorbell night vision problems. This affects your ability to control the Video Doorbell through the Ring app, scheduled automations, and voice assistants. Specifically, the issue involves doorbell night vision problems. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 5-10 minutes 51 views

Why Did My Ring Doorbell Wired Suddenly Stop Working After Years?

Device: Ring Video Doorbell Wired (Ring Video Doorbell Wired, Ring Video Doorbell Pro, Ring Video Doorbell Pro 2)

Your Ring wired doorbell worked perfectly for years but suddenly stopped. No lights come on when the button is pressed and the app shows it offline. You have not changed anything with your WiFi or wiring. It just died one day with no warning. This is common for Ring wired doorbells after 3-5 years of continuous use.

medium 20-30 minutes 50 views

Why Does My Ring Doorbell Battery Drain Overnight?

Device: Ring Doorbell (Video Doorbell, Video Doorbell 2, 3, 4, Pro, Pro 2)

Your Ring Doorbell is experiencing battery drain, power supply issues, or charging problems. Unreliable power affects the Doorbell performance and can cause it to go offline, miss events, or fail to respond when you need it most. Specifically, the issue involves battery draining overnight. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell works reliably again.

easy 5 min 49 views

How Do I Set Up the Ring Video Doorbell 4?

Device: Ring Video Doorbell 4 (All Models)

Your Ring Video Doorbell 4 is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the Video Doorbell 4 through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell 4 works reliably again.

easy 10 min 48 views

Ring Error Code P13-01: Why Wont Ring Work With Alexa and How Do I Fix It?

Device: Ring with Amazon Echo (Ring Doorbell, Ring Camera with Echo Show, Echo Spot, Fire TV)

Ring error P13-01 appears when viewing Ring camera on Echo Show. Integration error prevents voice commands to show Ring on Alexa display.

easy 10-15 minutes 47 views

What Does Ring Error 201 Mean and Why Won't My Device Complete Setup?

Device: Ring Video Doorbell and Cameras (All Ring Doorbells and Cameras)

During Ring device setup the app shows error code 201 or a message saying setup failed device not found. Your phone successfully connects to the Ring temporary WiFi hotspot but the app cannot discover or communicate with the Ring device to complete pairing. Error 201 means the Ring app lost communication with the Ring device during the setup handshake. This is different from error -9 which is a WiFi password issue. Error 201 is a Bluetooth or local network discovery failure between your phone and the Ring device.

medium 15-20 minutes 46 views

How Does Radar Motion Work on the Ring Doorbell Pro 2?

Device: Ring Video Doorbell Pro 2 (All Models)

Your Ring Video Doorbell Pro 2 is not detecting motion correctly or sending false alerts. When this happens, you lose the ability to control the Video Doorbell Pro 2 through the Ring app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell Pro 2 works reliably again.

easy 15 minutes 46 views

Official Ring Support Resources

Official Website Support Center